Alexandra Ogle Email & Phone Number

Remote

● Managed and moderated a bustling Discord community of 1,500 members and led a vibrant Facebook group with over 5,000 members for a New York Times bestselling author, Carissa Broadbent. ● Actively engaged in facilitating discussions, organizing events, and employing de-escalation techniques to maintain a harmonious and inclusive online community.

Remote

● Skillfully managing multi-step hotel reservation processes, including modifications, cancellations, and payment processing. ● Adhering to company procedures to address client inquiries and drive sales across 34 Graduate Hotels properties.● Effective communication in various scenarios.

● Utilize current trends and AI art to craft engaging content that captivates audiences and drives sales initiatives.● Produce original TikTok content to elevate sales and cultivate an audience, bolstering word-of-mouth marketing for Penn Cole’s ongoing book series.

Knoxville, Tn

● Resolve customer complaints by providing relevant and accurate information ● Research policy holder’s restrictions to make sure service is accurately recorded and communicated Troubleshoot system issues as they arise, while maintaining a great level of customer care. ● De-escalate and empathize with customers emotions when they feel upset or unsafe with their roadside disablement● Negotiate prices and ETA with service providers to make sure the customer and the company get the best possible care in a timely manner. ● Communicate and confirm all necessary information to send out service provider before manually dispatching said provider to customer. ● Maintain a positive, can-do attitude when assisting customers throughout the roadside assistance process, especially when dealing with complaints. ● Remain persistent through difficulties when struggling to find timely service for customers.

Knoxville, Tennessee, United States

● Organize incoming merchandise and properly tag all of it ● Streamline work to finish as quickly as possible● Perform all checkout procedures quickly and accurately, while also promoting the store email club to customers● Count money in cash drawers at the beginning and end of every shift to ensure that amounts are correct

Chattanooga, Tennessee, United Stateschattanooga

● Oversaw front desk, housekeeping and maintenance operations ● Arranged special services for guests including transportation, reservations, and package deliveries● Approached work problems with initiative and knowledge of all Inn operations ● Helped team handle high-volume work by prioritizing tasks and organizing supplies

Chattanooga, Tennessee, United States

● Take care of children from infant to preschool age for three hours, including changing diapers if needed, reading to them, and teaching them

Chattanooga, Tennessee Area

● Managed content marketing for measurable growth in Year over Year sales● Produced media assets in video, photo, written, and graphic design formats● Oversaw community management on Twitter, Facebook, and Instagram● Led a media team of three in mixed media campaigns● Over the time of the internship, The Camp House saw a total of 4% increase in sales in YoY comparison

Knoxville, Tennessee Area

Knoxville, Tennessee, United States

● Filed, organized, cleaned, and made care packages for clients● Covered front desk reception area, greeting visitors, answering questions, and directing guests to specific office personnel● Stayed on top of file demands, scanning, indexing, and storing physical records in the appropriate places

Knoxville, Tennessee Area

Knoxville, Tennessee Area

Communications, Senior

Activities and Societies: The House, Writer and Photographer for The Echo, Radio Host for WUTC

Education record