Lead performance analysis of chatbot solutions within the AIMLCOE department, utilising advanced data analytics to enhance user engagement and drive customer satisfaction.Create and maintain dynamic dashboards in Tableau, effectively translating complex data into clear, actionable insights for stakeholders.Conduct thorough log analysis using LogDNA and Python, identifying trends and anomalies to improve chatbot functionality and performance.Leverage IBM tools for efficient data integration and reporting, ensuring accurate performance tracking and analysis.Oversee deployment documentation processes for software releases, ensuring comprehensive communication of changes and updates across teams.Facilitate daily stand-up meetings, sprint planning, and retrospectives as the Scrum Master, promoting team collaboration and continuous improvement.Automate repetitive tasks using UiPath, optimising workflows and enhancing operational efficiency within the team.Collaborate within Agile frameworks, utilising JIRA for project management and Confluence for centralised documentation and knowledge sharing.Gather and analyse business requirements, translating them into functional specifications to ensure alignment between technical teams and business objectives.Manage sensitive information and project documentation in GitLab, ensuring secure and organised access to key resources.

Conducted comprehensive testing of diagnostic kits and raw materials to ensure compliance with industry standards and regulations.Operated and maintained Panther systems for automated sample processing, enhancing efficiency in quality control procedures.Performed analytical testing in chemistry laboratories, including quantitative and qualitative analysis of reagents and samples.Executed rigorous quality assurance protocols in controlled environments, including clean rooms and fume hoods, to ensure contamination-free testing.Collaborated with cross-functional teams to address quality issues and implement corrective actions, improving overall product reliability.Documented and analyzed test results, preparing reports to communicate findings to stakeholders and ensure compliance with Good Manufacturing Practices (GMP).Trained and mentored new team members on quality control processes and laboratory safety standards, fostering a culture of quality and compliance.

-Performing quality control testing of materials within the Helena Haemostasis Products Catalogue. Attention to detail, time management and GLP skills are utilized to accurately follow procedures and record results, ensuring tasks are completed within target deadlines-Analyzing data, writing reports and summaries. -Calculation of quantiles, correlation, SD, CV, mean and other test specific formulas.-Maintain specialist knowledge of equipment used within the QC department including operation of analyzers, regular maintenance and first-line trouble shooting.-Conducting and supporting scientific investigations and experiments.-Assisted in development projects involving validation and verification of product performance characteristics.-Coagulation analyzers used: Sysmex 500, Sysmex 1500, Sysmex 2100, Helena AC4, Helena C4, CoaDATA 4004, Behnk Compact X, Amelung Kc4, ACL Elite Pro.-Training new staff and presenting the analyzers, explaining calculations and graphs, responsible for checking and correcting their work.

-Building customer relationships-Offering a premium experience to all customers, ensuring maximum retention-Advised customers on the pros and cons of each nail type so they could make informed decisions to suit their needs.-Applied gel and nail polish colours to hands and feet, including freehand French manicure.-Used specialist tools to create the best possible finish and applied decorative and nail art using creative skill and accuracy.

-Responsible for maintaining client relationships, ensuring usage and renewal of products and upselling where possible.-Reported and tracked sales account targets making recommendations to improve sales performance and identify growth opportunities.- Meeting people interested in beauty products- Applying basic marketing to make sales