Alexandra Patrick Email & Phone Number

Philadelphia, Pa, Us

Philadelphia, Pa, Us

Cherry Hill, New Jersey, United States

United States

Lead Penn Medicine’s Access Center performance and service targets for a continuously growing group of departments. Responsible for the Heart & Vascular service line, which encompasses 3 highly diverse locations within the Cardiology specialty. Achieve service targets through diagnosing and remedying root cause of process breakdowns surpassing performance targets. Key contributor to strategic planning process for improved patient access. Improved team efficiency and collaboration saving time and eliminating redundancy through: standardizing Cardiology Department protocols. Inter professional Collaboration between multiple departments within the Penn Medicine access center including: workforce management, learning and development, practice administrative leadership, practice clinical leadership. Focus on employee engagement and feedback, teaching, and learning to make and relay connections between KPI’s and direct correlation to patient care. Providing incentives and motivation to direct reports through honest conversation, providing resources and education through understanding feedback. Direct participation of talent recruitment through conducting interviews and hosting honest conversations with potential candidates applying for an entry level position as a patient service associate within the Penn Medicine Access Center. Fostering a development culture within my scope of practice while understanding challenges that direct reports face, and remedying those challenges to the best of my ability. Thinking critically and broadly about access center operations and needs of the department through past experience, and collaboration inter-professionally.

Philadelphia, Pennsylvania, United States

Adapting and creating processes under my scope of practice. Direct lead to a team of 5-7 indirect reports. Providing education, mentorship, identifying and creating efficient and innovative ways to help complete daily functions required within the PSA position.

United States

Direct involvement in patient access to providers. Strong interprofessional collaboration, and understanding of patient challenges, providing solutions to patient and provider challenges by employing critical thinking and innovative means of communication and use of resources.

United States

Direct access to patient records via EPIC. Daily tasks include: registration, scheduling, and coordination of appointments in a highly complex specialty of Penn Medicine. Understanding and upholding HIPAA regulatory compliance for the organization. Critical analysis of insurance coverages and patient education of insurance specifics. Understanding of complicated health concerns and focus on patient satisfaction and served as point of access resolution for patients navigating a highly complex health system.

United States

Certificate program with Penn Medicine detailing comprehension of the overall inter-workings of The Penn Medicine health system. Understanding of complex departments, workflows, and processes within Penn Medicine including revenue cycle,managed care and payor relations, and connections between practice and hospital relationships.

Maple Shade, New Jersey, United States

Customer service team lead in a fast-paced, high volume, high demand industry. Focus on customer satisfaction & providing high quality products with quick access to high quality products.

Bachelor Of Science - Bs

Associate'S Degree, Liberal Arts And Sciences/Liberal Studies