•Oversee and review case management services for adults; monitor clients and their case status •Establish rapport and engage with customers providing assistance to achieve their request•Provide job search assistance utilizing the Work in Texas database and other search engines; refer customers to employment opportunities and provide information about community resources•Attend job fairs and community outreach events promoting Workforce services•Other duties as assigned

• Supported a team of three recruiters. • Responsible for coordinating a high volume of complex interviews with candidates, hiring managers and interview teams across multiple time zones • Provided a positive candidate experience, ensuring candidates were treated with care throughout the hiring process• Managed candidate data and processed progression by updating the applicant tracking system • Identified process issues and provided suggestions to help create a more streamlined workflow and to drive efficiencies to minimize candidate confusion• Earned confidence and credibility amongst colleagues; promoted to coordinate Executive Level candidates

• Supported a team of 12 loan officers and their support staff • Delivered over 1000+ mortgage files per year with high integrity and accuracy against critical milestones to meet all TRID regulations; planned and conducted disclosure training