As a clinician for Open Arms I provide clinical intake assessment and triage services, clinical support and service quality assurance within the VVCS National Intake Service for National Operations and on behalf of the VVCS regional offices. The role requires extensive experience in triaging and coordination of phone based clinical intake services including complex and potentially high-risk clientsKEY RESPONSIBILITIES Triaging and coordinating the clinical intake and allocation to Regions of clients accessing VVCS nationally. This will include referrals of complex and potentially high-risk clients escalated to VVCS via a number of referral pathways. Ensuring effective and efficient clinical intake for clients requesting VVCS clinical and case management services. Ensuring escalated cases are identified and promptly triaged. Liaison with internal and external stakeholders in relation to follow-up actions in coordinating care for intake services. Ensuring that cases identified as complex or high-risk are referred to the escalations intake officers for follow-up and referral for allocation, where relevant. Relevant record-keeping and documentation regarding management of intake and escalated cases. Ensuring compliance with VVCS clinical practice policy, including the mandated use of specific clinical forms/templates (e.g., Risk Assessment and Management Plan documentation).

During this time, I undertook a six-month secondment which involved working with three primary contractors (Cushman and Wakefield, Augility, and Aurecon) to deliver services across the Defence Estate. Within this role, I was accountable for placing and administering contracts, ensuring that they were in compliance with reasonable directions and made within the scope of the administration of a contract.

Within this role, I worked under a generalist practice framework to provide support to clients with cases of a more complex nature comprising multidimensional assessments, brief interventions, referrals and networking with other agencies to enhance the social functioning of Australian Defence Force members and families. This included the delivery of a broad range of individual and program-related support to families, in addition to a range of critical assessments to assist Commanders in making decisions that impact Defence families. KEY ACHIEVEMENTS Recognising the need for consistent and structured support for Defence children, I developed and introduced the DCO Kids Club. This is a group program for primary school aged children that aims to assist with increasing their interpersonal skills and normalise the experience of the defence lifestyle. As the facilitator of this program, I provide structured peer sessions that combine group social skills and learning through games. The success of the club has been evident through the high amount of positive feedback and commendation that I have received from parentsMy high-level communication skills facilitated my ability to successfully engage my audience during decompression briefings. This led to receiving commendation from the Commanding Officer of the Light Horse Brigade, stating that he felt my presentation was the best he has seen and that it should set the standard for future briefing presentations As a result of my effective interpersonal skills, I was successful in building strong rapport with the Unit Welfare Ward at the Seven Brigade Headquarters. As a result, I received a high level of referrals from the Unit Welfare Officer requesting my assistance to consult with their clients I was the recipient of numerous verbal and written compliments from Commanding Officers due to my clear and efficient report-writing skills

As an Industrial Relations Advisor within a call centre environment, I was accountable for the provision of advice on dispute resolution processes, including disputes under awards and agreements, general protections, unfair dismissal, unlawful termination, and wage and entitlement disputes. Additionally, I provided extensive advice to employers regarding record keeping (payslips and timesheets), wage and salary guidance (entitlements such as rostering and overtime), and leave management.KEY ACHIEVEMENTSecured two awards for taking the most calls in one day (53), while maintaining and exceeding expectations for accuracy in the provision of legislative interpretation and advice