- Developing and implementing REFUNITE's Community Leader Network, a network tribal community leaders that REFUNITE works with to communicate with and mobilize last-mile populations, including offline and disconnected refugee societies.- Working with REFUNITE’s resources in the field to optimize and/or streamline implementation and usage of the search platform and achievement of KPIs.- Improving quality of implementation where needed, including training, communications etc.-… Show more - Developing and implementing REFUNITE's Community Leader Network, a network tribal community leaders that REFUNITE works with to communicate with and mobilize last-mile populations, including offline and disconnected refugee societies.- Working with REFUNITE’s resources in the field to optimize and/or streamline implementation and usage of the search platform and achievement of KPIs.- Improving quality of implementation where needed, including training, communications etc.- Ensuring consistent and accurate flow of communications between field officers and partner's project managers.- Determining and standardizing process in different countries.- Managing resources and field teams in East Africa region.- Managing teams remotely, across different time zones and multiple areas.- Monitoring and implementing on ground operations, in order to ensure work consistency and assess challenges and opportunities in the field and improve the field team response.- User Experience design/ testing, localization and cultural customization of REFUNITE's platform and interfaces.- Quality Assurance of REFUNITE's products and services.- User Engagement and Communication Channels with beneficiaries.- MEAL Show less

• Coordinated of team composed by 14 volunteers in different regions of Brazil: São Paulo, Rio de Janeiro, Brasilia, Rio Grande do Sul and Amazonas.• Directly assisted refugees, asylum seekers and immigrants to register on the platform (m.refunite.org)• Acted as liaison between Refugees United Org and the Brazilian governmental institutions and partners (UNHCR, IOM, ICRC, Human Rights Commissions, among others).• Spokesperson for the organization in Latin America.

• Leadership of team formed by journalists, PR practitioner, designers and legal counsellors• Main activities developed for the clients: Customer Service (call center), crisis management, research, opinion audit, influencer relationship management, advocacy• Strategic counselling