Ensuring financial coordination of projects, managing budgets and forecasting expenses in order not to exceed budget lines;Constant communication with partners on budgets, payments and expenses related to projects;Ensuring financial reporting on projects, preparing documents for submitting pre-financing application, payment request, reimbursement request;Facilitating the audit of expenditure on projects and communication with the Managing Authority on financial aspects of… Show more Ensuring financial coordination of projects, managing budgets and forecasting expenses in order not to exceed budget lines;Constant communication with partners on budgets, payments and expenses related to projects;Ensuring financial reporting on projects, preparing documents for submitting pre-financing application, payment request, reimbursement request;Facilitating the audit of expenditure on projects and communication with the Managing Authority on financial aspects of implementation;Ensuring the management of bank accounts opened for the operation of financial transactions related to project implementation;Verification of eligibility of expenses sent for settlement;Monitoring the progress of payments related to procurement contracts according to contractual clauses, in accordance with the project budget;Ensuring and assuming responsibility for the proper conduct of financial accounting activities and drawing up specific documents for settlements and reimbursements;Proposing correction solutions in case of noticing malfunctions in the project from a financial point of view. Show less

Providing support to customers and interact with customer serviceSupport customer service in their demands and set up appropriate logistics actions,delivery plan if needed, EDI modification,settings modifcation Confirm status of delivery and expected delivery datesProvide proof of delivery when requestedProvide adequate information about transportation price quotesHandle customers' complaints and organize products replacements when requestedOrganize returns collection… Show more Providing support to customers and interact with customer serviceSupport customer service in their demands and set up appropriate logistics actions,delivery plan if needed, EDI modification,settings modifcation Confirm status of delivery and expected delivery datesProvide proof of delivery when requestedProvide adequate information about transportation price quotesHandle customers' complaints and organize products replacements when requestedOrganize returns collection and handle returns when received by the warehouseOrganizing shipments - work with the demand and production planning team to understand products availability and schedule shipments to match with constraints and customer/business requirementsOrganize logistics operations together with the warehouse, coordinate special packing and special delivery instructionsOrganize transportation solutions in line with transportation team directives: collect quotations, book transport, optimize loads, coordinate shipments with forwarders, and provide instructions for delivery.Organize emergency shipmentsSolve issues with logistics and transportation partners to ensure timely and quality delivery to customersUnderstand activity variability for the warehouse and take appropriate actions to ensure all shipments happen on timeIssuing and archiving shipping documentationProvide documentation in line with EU and non-EU regulation, country and customer specific requirements to all partnersEnsure customs documents are cleared within a timely manner, send reminders to forwarders, solve issues with the help of the customs manager and provide adequate alternative proofs when needed.Involving in projects and continuous improvementDrive productivity improvementsParticipate in key projects impacting logistic activitiesFocus on issues, identify root cause and build corrective and preventive actions plans Show less

Responsible for developing strategic long & short-range workforce management plans for the contact centers and other production environments within the organization where such plans are applicable. Additionally, this role requires scenario based modeling to assist Xerox clients management with proactive strategic planning. Design and maintain simulation models that effectively reflect current business assumptions.With the assistance of Business Partner and the help of Scheduler, the… Show more Responsible for developing strategic long & short-range workforce management plans for the contact centers and other production environments within the organization where such plans are applicable. Additionally, this role requires scenario based modeling to assist Xerox clients management with proactive strategic planning. Design and maintain simulation models that effectively reflect current business assumptions.With the assistance of Business Partner and the help of Scheduler, the Planner will take a proactive lead to identify and recommend opportunities to improve operational efficiency and effectiveness.Perform statistical analysis and identify call arrival patterns such as growth, trends and seasonality and ensure integrity of the data by normalizing the historical data to build a stronger base for long term forecasting.Develop partnerships with various contact centers stakeholders to validate weekly and monthly call volume forecast assumptions based on historical data and key business drivers.Conduct staffing requirement evaluations and develop detailed resourcing plans reflecting required hiring activities to meet key business objectives.Ensure accuracy of forecast by monitoring the performance of the capacity plan on all key drivers quantifying their impacts on service level each week.Provide business partners with potential solutions to typical challenges encountered in a call center environment: seating, call routing, workforce scheduling, results reporting.Management of Quality Documentation for audit. Show less

Responsible for delivering accurate and timely schedules for Xerox clients containing large numbers of agents and multiple lines of business.Working in partnership with both Operations and other Workforce Management team members to identify customer contact trends to ensure appropriate resources are available to support business needs.Gather statistical information and create/update historical databases;Responsible for generating schedules that are aligned to the forecasted short… Show more Responsible for delivering accurate and timely schedules for Xerox clients containing large numbers of agents and multiple lines of business.Working in partnership with both Operations and other Workforce Management team members to identify customer contact trends to ensure appropriate resources are available to support business needs.Gather statistical information and create/update historical databases;Responsible for generating schedules that are aligned to the forecasted short and long term workload demand to the interval level in support of business plans, productivity and Operational objectives.Ensure all exceptions are accounted for based on associate availability information as well as optimal business requirements.Update parameters within the workforce management system to ensure most efficient scheduling of resources to meet service level and productivity goals.Incorporate contact center data from long and short range forecasting (e.g. call volume, AHT, agent productivity, vacations, attrition).Schedule all off phone activities such as team meetings, talk with team leaders, coaching, training etc.Work closely with the Operations Team to ensure respective lines of businessare in line with requirements and associate availabilities are conducive to the business needs.Use accuracy of schedule measurements for continuous improvement, including making recommendations to improve scheduling efficiency and employee satisfaction. Show less

Providing information, telephone support and advice and written relating to products and services offered by the Bank (account, packs, saving and loan products, network of ATMs and branches) to potential and current clients individuals.Identification of needs purchase of existing or potential customers.Receipt, management and/or directing complaints to the relevant department.Facilitating interaction caller with other representatives of the Bank (branch) or directing incoming call… Show more Providing information, telephone support and advice and written relating to products and services offered by the Bank (account, packs, saving and loan products, network of ATMs and branches) to potential and current clients individuals.Identification of needs purchase of existing or potential customers.Receipt, management and/or directing complaints to the relevant department.Facilitating interaction caller with other representatives of the Bank (branch) or directing incoming call requests to the departments concerned.Analyzing the requests relating to transactions made with debit and credit cards.Provindig support regarding lost or locked cards.Request feedback from interacting with clients and collaborate with internal departments of the Bank in order to constantly improve the level of support granted.Promoting and selling financial products and services to customers, updates of acount details.Helping customers with loan and mortgage applications.Negotiating with product suppliers for the best possible rates. Show less

Contacting clients and setting up meetings, either within an office environment or business premises.Service customer enquiries, determine customer needs and provide solutions with regards to their banking requirements, designing financial strategies.Educate customers on product options and technology issues.Effectively use a variety of computer programs to access customer details and databases, and research options.Continual awareness of compliance requirements.Promoting… Show more Contacting clients and setting up meetings, either within an office environment or business premises.Service customer enquiries, determine customer needs and provide solutions with regards to their banking requirements, designing financial strategies.Educate customers on product options and technology issues.Effectively use a variety of computer programs to access customer details and databases, and research options.Continual awareness of compliance requirements.Promoting and selling financial products to meet given or negotiated sales targets.keeping up to date with financial products and legislation.Reviewing and responding to clients changing needs and financial circumstances. Show less