Alexandra Rickert Melvin Email & Phone Number

New York, United States

Managed program operations for the Homeowner Protection Program, Homeowner Stabilization Program, and HomeFix repair program. Responsible for maintaining strong relationships with the Center's network of 30 housing and counseling and legal services partners, handling program escalations, wrangling data, and collaborating across Center teams and external program partners to ensure the delivery of quality services from all programs.

Led program operations and performance management for the Homeowner Protection Program, Homeowner Stabilization Program, and other City Council funded initiatives. Supported strong relationships between the Center and its network partners, oversaw regular contracting and payment, and collaborated with the Experience and Engagement teams to ensure the delivery of quality services from all programs.

Greater New York City Area

Managed relationships with network partners and created essential team protocols and scripting to ensure program operations ran smoothly. Worked alongside the Experience management team, Homeowner Engagement team and Lending to improve the Homeowner Experience across the organization.

Greater New York City Area

Collaborated with a team of associates and network partners to provide effective and thorough housing referrals to homeowners facing complex housing needs.Created the Homeowner Hub's outreach protocol for the 2019 NYC Tax Lien Sale, provided thorough team trainings regarding tax and water liens, and managed homeowner escalations regarding the sale between April-August 2019. Served as point of contact between Build it Back's Uniform Relocation Act (URA) tenant assistance program and the Center's Homeowner Hub. Provided training to fellow program associates and counselors on the URA program and it's eligibility process.

Tucson, Arizona Area

Developed long-term, trusting relationships with patients receiving physical therapy for acute and chronic injuries. Coordinated with referring doctors, patient advocates, and insurance agencies to facilitate patient care, improve practice reputation, and streamline daily office operations.Created a four-week, comprehensive, on-the-job training program for incoming technicians and revised the company’s methods for reviewing current employees’ performance. Thoroughly cross-trained in the operations of a medical front office, including managing coworkers, insurance companies, and patients.

Tucson, Arizona Area

Partnered with parents to develop creative and unique activities in order to educate, mentor, and provide a safe and fun environment for their children.Worked as a parent’s helper and caregiver to children of all ages, providing driving, cooking, cleaning, and other household activities for several families.

Scottsdale, Az

Served as main assistant to an experienced, licensed contractor operating in Phoenix, AZ, independently completing estimates for potential clients and ensuring that the company’s materials inventory was consistently full. Obtained advanced training in interior and exterior paint jobs, bathroom and kitchen remodeling, and light plumbing and electrical work.