Alexandra Rincon Email and Phone Number

Growth and maintenance of the customer service department of a health insurance agency- Indicators and reporting to management- Management of work team (120 people)- Compliance with new cases and % customer retention- Creation of assignments for department productivity and activities creative to develop the different assignments of the ATC department- Management and fulfillment of goals established in the increase of clients in the enrollment season of the Obamacare… Show more Growth and maintenance of the customer service department of a health insurance agency- Indicators and reporting to management- Management of work team (120 people)- Compliance with new cases and % customer retention- Creation of assignments for department productivity and activities creative to develop the different assignments of the ATC department- Management and fulfillment of goals established in the increase of clients in the enrollment season of the Obamacare Health program- Creation of reports that help control and measure the productivity and profitability of the department- Survey of company procedures- Leadership of the performance and achievement of goals of the different operating departments of the company- Generation of improvements in the different processes in Pro of the general objectives of the company- Annual managerial closings- Compliance with productivity Show less

• Creation of the commercial strategies on sales plans and managed its implementation.• Expanded and strengthened sales channels by developing and maintenance direct contact with triple A customers for product and service negotiation.• Perform monthly and annual sales reports and creation of managers sales reports against budgets.• Perform benchmarking of the company’s product in order to study the competition and develop strategies towards a greater competition within the… Show more • Creation of the commercial strategies on sales plans and managed its implementation.• Expanded and strengthened sales channels by developing and maintenance direct contact with triple A customers for product and service negotiation.• Perform monthly and annual sales reports and creation of managers sales reports against budgets.• Perform benchmarking of the company’s product in order to study the competition and develop strategies towards a greater competition within the sector.• Supervise the commercial advisors progress that were carried out through visits, emails and meetings. Set individual goals for each advisor, monitoring their goals and compliance with them.• Support recruitment and negotiation of large accounts with established clients, managed to increase the client database with 970 new accounts in 1 year.• Exceed the sales objectives of my team by 180%, which represented excellent additional profits to the company. Show less

• Attract new customers, showing the product benefits. • Maintenance of the existing portfolio and increase the commercial relationship with each of the clients. • Being the link between customer service, sales teams, and other related areas.• Researching the competition and collect annual data.• Strengthened customer service throughout the area by contacting and holding face-to-face meetings with executives and company directors with the purpose of analyzing customer needs and… Show more • Attract new customers, showing the product benefits. • Maintenance of the existing portfolio and increase the commercial relationship with each of the clients. • Being the link between customer service, sales teams, and other related areas.• Researching the competition and collect annual data.• Strengthened customer service throughout the area by contacting and holding face-to-face meetings with executives and company directors with the purpose of analyzing customer needs and offer cardholders new products.• Acted as General Manager when he was absent either for travel or vacation, leading the group and solving any problem that could arise.• Decision maker for negotiations with customers based on company policies Show less

• Experience in banking credit level qualification and management of client portfolio, personalized attention, problem solving and address thereof. Managed a portfolio of 400 accounts between natural and legal persons that added a portfolio of $8,000,000.• Evaluate clients' financial situations to develop valuable financial planning solutions.• Advise investors in relation to where to allocate their capital funds to obtain the highest economic and financial performance.• Investigate… Show more • Experience in banking credit level qualification and management of client portfolio, personalized attention, problem solving and address thereof. Managed a portfolio of 400 accounts between natural and legal persons that added a portfolio of $8,000,000.• Evaluate clients' financial situations to develop valuable financial planning solutions.• Advise investors in relation to where to allocate their capital funds to obtain the highest economic and financial performance.• Investigate the competition of the sector and collected detailed analysis data that would serve as support in search of new products or sales strategies.• Plan weekly meetings on an ongoing basis, in order to increase and maintain the portfolio and thus investigate the financial needs of each client.• Find new potential customers and offer them banking products and their benefits. Sale and Post-sale of financial products for personal and corporate clients. Show less