-Teach general English skills and academic English courses to adult students -Prepare lessons and additional resources according to learners’ skills, level, interests, and class dynamics -Assess students on a weekly basis and provide both written and verbal feedback -Monitor learners’ progress, attendance, and complete other administrative duties

-Assess student teachers’ lesson plans, teaching skills and lesson delivery on TESOL courses -Provide feedback and additional support to student teachers on lesson delivery and skills acquisition -Teach lessons to adult learners using communicative language teaching techniques for training purposes -Evaluate potential candidates for TESOL courses through interviews and assessment of writing skills

-Responsible for managing teacher satisfaction and retention projects nation-wide -Contributed to solving employee grievances by developing an escalation procedure for teachers and managers -Created and delivered face to face training for junior managers to develop their management skills-Built e-learning training modules for all staff concerning health and wellness -Tracked, monitored and responded to employee reviews on social media

-Oversaw the Education Services Department of 6 language centers in Guangzhou, China -Ensured teaching quality complies with company standards across the region, leading to student satisfaction-Implemented practices to encourage retention and satisfaction of 46 teachers in the Guangzhou region-Provided support, training and coaching to Center Education Managers and Senior Teachers -Contributed on a national level regarding Education Services standards, product quality and new initiatives

-Managed the Education Services Department of two language centers, with more than 3000 adult learners -Managed the performance of 21 international teachers -Collaborated with sales and operations departments to drive sales, referrals and student retention-Trialed and tested new company products and services  Participated in the selection process of local teachers-Taught communicative speaking classes to adult learners

-Assisted in recruitment of branch candidates by screening resumes and scheduling face to face interviews-Conducted pre-screen interviews and made recommendations to hiring managers

-Managed a team of 18 teachers at a learning institution with approximately 900 learners -Provided ongoing training and development by facilitating workshops -Monitored class quality through regular observations and feedback-Motivated the academic team by setting development goals and organizing regular team building activities -Appraised team members quarterly and administered Professional Improvement Plans -Collaborated with the sales team by delivering demonstration classes and creating special events

-Taught oral English, reading and art to students (grades 1-4) -Delivered engaging lessons by creating lesson plans and materials -Evaluated learners through testing and examinations-Met with parents frequently and provided ongoing feedback

-Taught oral English and reading to students (kindergarten – grade 6) -Mentored and provided training to new staff members -Facilitated weekly meetings and training-Assisted management by organizing large scale training workshops -Participated in curriculum development projects