Alexandra S. Email and Phone Number

Start Date 29th November

Workplace and Facilities Administration role catering to between 500 and 2000 employees at Treasury Wine Estates’ office in Melbourne and BHP’s office in Brisbane.Daily Key Duties: - Meet and greet visitors proactively in a timely manner- Managing Reception services to ensure a positive and exceptional customer experience - Daily walk through of workspace, reporting any maintenance and cleaning issues- Liaising with various contractors and stakeholders to ensure that the office space is maintained to the highest standard- Ordering Office Supplies- Access Pass and Locker Management- Receiving, distribution and booking of internal mail- Conducting building inductions- Developing and maintaining operating manuals and processes for all aspects of the workplaceAdditional duties:- On-boarding and training of all short term and permanent team members- Maintaining accurate First Aid and Fire Warden Training registers with quarterly gap analysis to ensure compliance- Annual Leave/Rostered day off cover for direct reportsHighlights:TWE- Playing a key role in the planning and execution of TWE's Head Office relocation within the first 3 months of my placementBHP- Part of the winning team of Cushman & Wakefield’s annual cost-saving initiative for the client- Playing a critical role within BHP's office expansion by planning and implementing the roll-out of BHP's new security management system and subsequent access passes for 4000 employees

Undertook volunteer back of house roles on multiple occasions before being offered to return as a paid employee for larger events.February to April 2018 – Workforce and Logistics Administrator and Artist LiaisonAs part of the Gold Coast Commonwealth Games 2018, I was engaged to support the Workforce and Logistics Manager and Executive Manager of the Sports Presentation team across 17 venues with general day-to-day office administration, freight logistics and workforce administration and accreditation for over 50 staff members.During Games Time, I assisted our Entertainment Producer, liaising with 10 Performance groups and on-site staff across multiple venues. My key focus centred on aligning rehearsal and performance schedules with daily run sheets on site and ensuring that all artists were supported during their allocated call time.December 2017 – Back of House AssistantDuring the Australian Catholic Youth Festival in Sydney’s Qudos Arena, I was engaged to support the team with Back of House administration such as printing of updated schedules ready for immediate distribution to all staff, parking & locker allocations, signage and catering.October 2017 (Volunteer) – Floor ManagerDuring the Bledisloe Cup in Brisbane, I assisted the Event Manager and the Senior Floor Manager with the smooth running of the event. This included artist management and coordinating sport critical personnel and facilitated the provision of refreshments to event staff.September 2017 (Volunteer) – Back of House AssistantDuring the National Indigenous Excellence Awards Dinner, I was part of the event delivery team, setting up and packing down the venue, coordinating ceremonial personnel and junior catering staff whilst enjoying my first insight into an event.

Brisbane - Guest Solutions Agent promoted to Guest Solutions Team LeaderFebruary 2014 to September 2017 After finishing my hospitality degree, I was part of the hotel opening team starting as an entry-level telephone operator. Throughout my placement I undertook a variety of Front Office and Reservation roles, providing me with the opportunity to advance, gaining higher responsibilities, and new skills and after accepting a further promotion, facilitating the training and mentoring of new staff members into the company.Melbourne - Senior Guest Service AgentSeptember 2017 to February 2018Supporting a newly established hotel opening team, my responsibilities included the setup and management of operating procedures whilst reporting directly to the Front Office Manager; planning and implementing new concepts to maximize customer satisfaction and thus positively contributing to KPI results and increasing sales. My key focus was mentoring junior members of the team and on-boarding new Front Office staff.

After graduation, I commenced an apprenticeship in hospitality and successfully graduated early after 2.5 years instead of 3. During this time, I was provided with an insight on all front line and back of house operations of the hotel, including on the job training accompanied by monthly in depth Hotel School classes with subjects such as Customer Service Training, Social Studies, Finance and Marketing.