- Advice, sales and calculation of luxury travel inquiries- Negotiating Rates, commissions, allocations and marketing activities with Hotels- Relationship Management with key international partners and Hotel Sales & Marketing Teams- Acquisition of new Hotels and Partners to expand portfolio- Conducting market analysis to create market specific products- Development of individual and complex travel itineraries.- Creation of personal travel documents- Customer… Show more - Advice, sales and calculation of luxury travel inquiries- Negotiating Rates, commissions, allocations and marketing activities with Hotels- Relationship Management with key international partners and Hotel Sales & Marketing Teams- Acquisition of new Hotels and Partners to expand portfolio- Conducting market analysis to create market specific products- Development of individual and complex travel itineraries.- Creation of personal travel documents- Customer acquisition and customer retention through first-class service Show less

- Negotiating Rates, commissions, allocations and marketing activities with Hotels- Relationship Management with key international partners and Hotel Sales & Marketing Teams- Managing online system and supervising of the contracting team - Coordinate loading of contract and inventory management to ensure online availability of products. - Acquisition of new Hotels and Partners- Conducting market analysis to create market specific products- Setting up mark-up structures… Show more - Negotiating Rates, commissions, allocations and marketing activities with Hotels- Relationship Management with key international partners and Hotel Sales & Marketing Teams- Managing online system and supervising of the contracting team - Coordinate loading of contract and inventory management to ensure online availability of products. - Acquisition of new Hotels and Partners- Conducting market analysis to create market specific products- Setting up mark-up structures with the Director of Incoming to maximize revenue among different markets Show less

- preparing sales specials and last minute offers- managing room allocations to ensure accurate online availability- updating online system in regards to promotions and contract amendments.- communicating updates, amendments and special marketing activities to Partners- conducting competitive analysis and market specific analysis

- Participated in the creation of the 2013 Budget- Public Relations: wrote press releases, helped in the creation of the monthly newsletter and adverts.- Sales: Assisted sales managers - Meeting & Events: responsible for the creation of M&E contracts, handled bookings from start to finish, organized big events for important clients, coordinated with all relevant departments for events, created new customer satisfaction survey.- Management meetings: In charge of… Show more - Participated in the creation of the 2013 Budget- Public Relations: wrote press releases, helped in the creation of the monthly newsletter and adverts.- Sales: Assisted sales managers - Meeting & Events: responsible for the creation of M&E contracts, handled bookings from start to finish, organized big events for important clients, coordinated with all relevant departments for events, created new customer satisfaction survey.- Management meetings: In charge of daily Opera reports and Opera reports for the weekly management meeting Show less

Food and BeverageOperations: Supervision of the service team during breakfast, lunch and dinner at a la carte and all day dinning restaurant. Food Quality Control: Overlooked the all day dinning buffet set-up and quality during the service.Standard Operating Procedure: Revised and created SOP's for restaurant service and buffet set-up. Front Office ManagementOperations: Responsible for check-ins and check-outs, handled room reservations, collaborated with… Show more Food and BeverageOperations: Supervision of the service team during breakfast, lunch and dinner at a la carte and all day dinning restaurant. Food Quality Control: Overlooked the all day dinning buffet set-up and quality during the service.Standard Operating Procedure: Revised and created SOP's for restaurant service and buffet set-up. Front Office ManagementOperations: Responsible for check-ins and check-outs, handled room reservations, collaborated with housekeeping department. Show less

Fine Dinning Restaurant "Mange Tout" - http://www.montrochelle.co.za/eat-mange-tout.aspOperations: Supervision of the service teamService: Delivering high quality service Mise en place: Responsible for setting up the restaurant for servicePass: responsible for ensuring seamless communication and coordination between the kitchen and the serviceStaff Training: organized training sessions on fine dinning service and food & wine knowledge