Alexandra Shepard Email and Phone Number

Skills – Education, health promotion, health advocacy, multi-disciplinary teamwork, problem-solving, communication and interpersonal skills, culturally sensitive careAssessment, planning, support, and evaluation of patient care and outcomes.. Facilitation of appropriate status and level of care of patients, screening for high-risk and transition of care needs, and progression of care facilitation with the healthcare team.Development of systems (e.g. care maps, clinical paths, care plans) to improve the care of assigned patient populations.Establish and maintain patient-centered relationships Communicate with multi-disciplinary teams to improve patient outcomes and overall healthEducation and transmission of medical and health information to patients and care providers

Skills - rapid, accurate, and advanced clinical decision-making, triage, multi-tasking, tech-savvy, multi-disciplinary teamwork, problem-solving, written/verbal communicationFielding acute care and emergent medical calls; crisis managementAdvise and educate Care Ambassadors, Medical Assistants, & other Care Team members; clinical liaison/educator for non-clinical staffConsult with Advanced Practice Providers regarding patient care and acuityAssisting with patient questions and care coordination

Skills - Spanish language, translation, interpretation, cultural sensitivity/knowledge, tech-savvy, content reviewReviewed and edited training videos and exams used to educate non-medical caregiversReviewed choice of, terminology, and execution of English-to-Spanish translationCreated “Care Terms” Glossary and translation sheets

Skills – community health nursing, clinical/patient care, management, understanding of FQHCs, understanding of underserved, uninsured, homeless, immigrant, non-English speaking populations, clinical decision making, trainingDevelopment and maintenance of clinical staff schedules and PTOAll clinical nursing responsibilities, wound care, and patient educationDeveloped, mentored, and retained a dynamic, highly skilled group of nursing staff professionals, including 5 RNs, 2 MA managers, and 7 MAsCollaborated with physicians and ancillary staff to ensure multidisciplinary, efficient, high-quality patient care was delivered.Developed and implemented COVID response, screening, triage, PPEDeveloped and refined patient education and staff trainingsServed as site COVID champion and infection control officerInterviewed, hired, and trained various interdisciplinary staff

Skills - rapid, accurate, and advanced clinical decision-making, triage, multi-tasking, tech-savvy, multi-disciplinary teamworkUrgent care/walk-in clinic nursingNurse visits; treatment with standing orders or RN protocolClinical nursing, wound care, and patient educationAssist and perform clinical proceduresManagement of medical emergencies; transfer to ER or other facilitiesEnglish/Spanish triage; both in-person and telephonic

Skills - community health nursing, clinical/patient care, triage, understanding of FQHCs, understanding of underserved, uninsured, homeless, immigrant, non-English speaking populations, clinical decision making, trainingProvide direct clinical patient care within a large FQHCManage complex care patients to improve outcomes and reduce ER utilizationEstablish nursing care plans; participate as a member of the health care teamEducate patients on the prevention of disease and promotion of healthEvaluate patient care outcomes, consult with other professionals as required, adjust nursing care processes as necessaryManage personal schedule of nurse visitsEnglish/Spanish triage; in person and telephonicManage/prioritize clinic tasks & patient/provider follow-upPerform treatments & laboratory procedures independently and/or as requested by the health care provider; treat per protocol

Trauma nursing, Multi-trauma unit, ICU step-down

Care for spinal cord injury/paraplegic