The Operations Manager directs the efforts of Hospitality Team, and Shipping and Receiving Clerk to meet organizational needs and to enhance the participant experience by utilizing quality assurance guidelines. The Operations Manager communicates Orlando Science Center wide requests and uses available resources to accomplish goals. This position is expected to be on the floor 50% of the shift during public operating hours.

Responsible for providing superior customer service while maintaining a safe and secure environment for OSC visitors and team members. Participates in the Manager on Duty capacity 24 hours of the 40-hour work week.

Responsible for providing superior customer service while maintaining a safe and secure environment for OSC visitors and team members. This position is expected to be on the floor 90% of the shift during public operating hours.1. Train House Managers on opening, closing, emergency procedures, situation awareness and escalating issues. 2. Facilitate and manage weekly procedural postings and review. 3. Program and maintain access control system, including creating new proximity cards, conducting monthly department checks and maintaining proximity card paperwork. 4. Assist with maintaining the functionality of the CCTV cameras.5. Assist in the investigation of incident / accidents when required.6. Attend the weekly Operations Meeting in the absence of the Director of Safety and Security.7. Respond to after hour building alarms in the absence of the Director of Safety and Security.8. Ability to remain calm, take appropriate action and maintain a professional attitude in all safety, security and/or emergency situations that may arise. 9. Assist in emergency first aid, crowd density in public areas, CPR, AED and fire evacuations.10. Work closely with government agencies, fire, police or FDLE, as needed. 11. Facilitate locating lost children and/or guardians in a timely manner. 12. Conduct walkthroughs of the facility, parking garage and building exterior documenting and/or reporting to appropriate parties any needs or concerns.13. Respond to radio, cell or landline requests in a timely fashion. 14. Interact with OSC guests using the Customer First Approach and obtain feedback on the guest visit. 15. Document shift activities in the House Managers logbook. Including preparing incident reports, logs and records.

● Performs role of Backroom Coordinator and Associate● Acts as Manager on Duty when needed● Provides direction and guidance to all associates in the store● Follows opening and closing procedures as Manager on Duty● Performs all other duties as assigned

● Performs role of Associate as needed● Responsible for executing company stocking standards (Door to Floor)● Ensure associates are processing stock efficiently and effectively while working as a team● Engages with and interacts with all customers in a positive manner in accordance to company philosophy● Takes an active role in training and mentoring new associates ● Provides direction and guidance to 10 associates● Perform all other duties as assigned

● Organize backroom stock as it comes in on pallets● Point of Sales experience● Assist customers on the floor to enhance customer experience● Adopt leadership role when needed, delegate assignments to associates, assist other associates with duties, and other duties as needed● Perform all other duties as assigned