Alexandra Singleton Email & Phone Number

United Kingdom

Manchester Area, United Kingdom

Stockport, England, United Kingdom

- Coordinate and lead a team of Business Support Assistants in delivering administrative tasks for social work mental health teams.- Identify problems and implement improvements to procedures and continually review ways of working to improve team performance.- Establish and maintain effective relationships with my team and the services we support.- Communicate cross-departmentally with service area management and build rapport with my team to ensure effective team performance.-… Show more - Coordinate and lead a team of Business Support Assistants in delivering administrative tasks for social work mental health teams.- Identify problems and implement improvements to procedures and continually review ways of working to improve team performance.- Establish and maintain effective relationships with my team and the services we support.- Communicate cross-departmentally with service area management and build rapport with my team to ensure effective team performance.- Schedule, plan and prioritise individual and team tasks to execute responsibilities to strict deadlines. - Show less

Stockport, England, United Kingdom

- Act as the first point of contact for social care services focusing on delivering excellent customer service; taking calls from professionals and service users, covering the team inbox, minutes various meetings, updating case management systems, and sending out various correspondences to service users and other professionals. - Follow established guidelines and operating procedures to deliver timely, high-standard administration support. - Maintain effective attention to detail when… Show more - Act as the first point of contact for social care services focusing on delivering excellent customer service; taking calls from professionals and service users, covering the team inbox, minutes various meetings, updating case management systems, and sending out various correspondences to service users and other professionals. - Follow established guidelines and operating procedures to deliver timely, high-standard administration support. - Maintain effective attention to detail when updating case management systems with confidential information and when taking minutes for ECM and local professionals meetings.- Liaise with internal and external multi-disciplinary teams, establishing professional relationships to effectively support their services.- Work independently on my own judgment with minimal guidance to determine the best course of action when handling challenging calls.- Seconded over to the Business Support Team for Mental Health Services to aid in the development of a new team and its processes and service offering. Show less

Selected as part of a team of UK Youth Ambassadors to collaborate on raising support and awareness for ONE's international development campaigns with a focus on eradicating preventable disease and poverty.- Engage key decision-makers and advocate influential figures about current campaigns for better development policies and effective aid. - Collaborate with regional and global teams of ambassadors to research, organise and deliver innovative actions to raise public awareness and… Show more Selected as part of a team of UK Youth Ambassadors to collaborate on raising support and awareness for ONE's international development campaigns with a focus on eradicating preventable disease and poverty.- Engage key decision-makers and advocate influential figures about current campaigns for better development policies and effective aid. - Collaborate with regional and global teams of ambassadors to research, organise and deliver innovative actions to raise public awareness and support for ONE’s campaigns. Including lobbying, corresponding with MPs, and running grassroots campaigns in my community.- Use effective written and verbal communication to negotiate with, persuade and influence decision-makers, local press, and my community on international development campaigns.Key Achievements: Succesful lobbying day in February 2019 contributed to securing a pledge of $8.8B to Gavi, the Vaccine Alliance. This will allow them to continue life saving work ensuring equal access to vaccines, immunising 300M children and saving up to 8M lives by 2025.made. Show less

- Proactively engage with the general public to deliver high-quality customer service.- Delegate and prioritse within a team to perform tasks to a high quality to meet set guidelines.- Recognised by customers and management for delivering the highest levels of customer service, shown in customer feedback. - Identified and solved problems with newly implemented COVID-19 regulations and guidelines around the store. - Demonstrated resilience and flexibility as an essential worker… Show more - Proactively engage with the general public to deliver high-quality customer service.- Delegate and prioritse within a team to perform tasks to a high quality to meet set guidelines.- Recognised by customers and management for delivering the highest levels of customer service, shown in customer feedback. - Identified and solved problems with newly implemented COVID-19 regulations and guidelines around the store. - Demonstrated resilience and flexibility as an essential worker during government imposed lockdown during the COVID-19 pandemic. Show less

Lancaster, United Kingdom

- Supported the UK Student Recruitment and Outreach Team during at the University's recruitment events including Open and Applicant Days and Campus Tours. - Delivered high-quality talks and tours to encourage and attract students to Lancaster's Environment Centre for Higher Education. - Provided the highest levels of customer service handling student and visitor queries, striving to make every visitor's experience the best it can be. - Worked within teams ranging from 4 to 20… Show more - Supported the UK Student Recruitment and Outreach Team during at the University's recruitment events including Open and Applicant Days and Campus Tours. - Delivered high-quality talks and tours to encourage and attract students to Lancaster's Environment Centre for Higher Education. - Provided the highest levels of customer service handling student and visitor queries, striving to make every visitor's experience the best it can be. - Worked within teams ranging from 4 to 20 ambassadors to deliver a greater understanding and knowledge of Higher Education at Lancaster University. Show less

- Vice President of County College's Junior Executive Team, leading and overseeing a team of 12.- Led and collaborated with a welfare team of 4 in coordinating and delivering innovative events, campaigns and fundraisers with the goal to promote the welfare and academic wellbeing of students, and encourage inclusion and community engagement. - Leader of the 111 Student Representatives during Welcome Week.- Managed strict project timelines successfully by coordinating various… Show more - Vice President of County College's Junior Executive Team, leading and overseeing a team of 12.- Led and collaborated with a welfare team of 4 in coordinating and delivering innovative events, campaigns and fundraisers with the goal to promote the welfare and academic wellbeing of students, and encourage inclusion and community engagement. - Leader of the 111 Student Representatives during Welcome Week.- Managed strict project timelines successfully by coordinating various extensive events for 20 – 1200 students. Key Achievements: - Creation of one of our most successful campaigns "Food for Thought", a weekly event providing a safe space for students to talk to the welfare team and their peers about concerns/worries. - Nominated for Steve Dempster College prize for outstanding contribution and commitment to the college and dedication to helping people. Show less

Lancaster, United Kingdom

Stockport, United Kingdom

Bachelor Of Science - Bs, Physical Geography, 2:1

Activities and Societies: Held 2 elected roles on County College Junior Executive Committee. Lancaster Environment Centre Ambassador..

Geography

A Levels: Geography (A) English Literature (A) Information and Communication Technology (A) AS Level: Photography (A) Awards: Student.

Education record

11 GCSEs A* - B, including: English Literature (A) English Language (A) Mathematics (A) Geography (A*)