Alexandra Stack Email & Phone Number

• Act as the voice of the customer, using insights and data to implement best practices in order to drive growth.• Conducted regular check-ins with clients to understand their needs and provide proactive solutions to any challenges they may have encountered.• Developed the customer experience strategy ensuring customer centered experience and improved consumer assessment of company systems and other customer satisfaction metrics.• Created processes for acquisition and onboarding of new customers and partners ensuring all accounts are assigned, set up for success, and with the highest customer satisfaction.• Built and managed the affiliate program for our main client, Sud Scrub• Took our main client from making around 50k a month to over 200k in my first two months • Re-structured the production process to work closely with our factory in China and ensured they were handling their responsibilities • Set up and tracked inventory numbers with projections to prevent running out of product.• Changed logistics processes to ensure a smooth and time efficient TAT for new products to arrive in the US.• Worked with our fulfillment contact and set up multiple fulfillment locations throughout the US so products will arrive to customers faster.

• Act as the voice of the customer, using insights and data to implement best practices in order to drive growth.• Conducted regular check-ins with clients to understand their needs and provide proactive solutions to any challenges they may have encountered.• Developed the customer experience strategy ensuring customer centered experience and improved consumer assessment of company systems and other customer satisfaction metrics.• Built a clear framework and definition of exceptional experience and the corresponding programs, policies and protocols, across the CX continuum.• Created processes for acquisition and onboarding of new customers and partners ensuring all accounts are assigned, set up for success, and with the highest customer satisfaction.• Developed data warehouses to measure the voice of customer, insights, analytics, and customer journey mapping, to fully understand our customers’ experience while focusing on delivering value to the company, solving customer experience problems, and developing new opportunities.• Drove revenue by owning and developing the strategy and relationships for all group bookings.

• Managed everyday operations of the entire department at Discovery Genomics, overseeing everyday activities and long-term team needs.• Developed operations procedures for COVID-19 testing including procurement of appropriate equipment, consumables, and PPE.• Organized focus groups and usability studies for COVID-19 test kits.• Collaborated with an outside consultant to implement a Lean Lab process.• Implemented tracking mechanisms for productivity, projects, and COVID-19 testing as part of the Lean Lab process• Leveraged technology and various platforms to triage all member and provider inquiries, delivering top caliber concierge service through multiple communication channels.

Orange County, California Area

• Support the director of alumni engagement and the entire alumni engagement team in building strategically targeted engagement opportunities both with existing and new programming for increased participation.• Plan events, manage online content and steward Chapman50, an alumni volunteer group.• Manage donor recognition for the Alumni Legacy Campaign.• Personally steward alumni donors giving at the leadership level.• Develop internal reports, identify and implement efficient processes using data lists and donor prospect research.• Collaborate with staff of University Advancement, campus partners, and alumni affiliations.• Track information, handle record keeping, and organize operations of the Elliott Alumni House.• Hire, train, and oversee student workers and their development.• Draft written-correspondence for gifts, engagement programming, solicitation letters, proposals, marketing materials, and donor mailings.

Orange County, California Area

Provide exceptional casual dining service to guests, run food and drinks, take orders and utilize up-sell techniques to improve guest experience, manicure and clear tables, help with the Host stand, assist in maintaining a neat and organized restaurant, utilize team service techniques to maximize attention to guests.

Master Of Science - Ms, Health And Strategic Communication

Bachelor'S Degree, Sociology And Anthropology