• Assess the customer’s credit worthiness in accordance with the established credit policies for Oracle EMEA, and making recommendations for credit limits based on financial statements, payment history, trade references, third-party sources, and other credit tools, as applicable.• Handle portfolio of assigned geography (reviewing deals on hold, extended payment terms, securities, others).• Build strong working relationship with other departments (reporting, sales, collections, other centers) by developing strategies to prevent issues and coming up with solutions to correct existing problems.• Understand business environment to allow appropriate credit risk assessment.• Consult with the Manager and/or Senior Manager as needed to review the progress of various projects and the overall status of the department.• Participate and contribute to projects to develop recommendations for the policy, data systems, daily activities.• Represent the credit team at meetings to educate/inform people about Oracle's credit policy.• Extracting daily reports to make sure that our response time is respected and to monitor the workload• Providing additional support for the quarter/year-end period• Supporting my manager in completing the quarterly dashboard, highlighting our KPIs• Assist in on-boarding and ongoing development of the Credit representatives• Identify and initiate process improvements• Acted as SPOC in system migration, testing and implementation.

* Acting as an account manager for Major accounts and Partners.* Daily interaction with customers by phone or e-mail, in Hebrew and English to collect aged debts timely. Use appropriate collection techniques to ensure that overdue amounts are collected according to department and individual targets* Analyze, research and reconcile transactions on customer accounts to ensure accuracy and completeness of the account information* Collaborate with other departments to meet collection objectives and to solve customer problems. Follow-ups to make sure that customer issues are solved* Timely escalate critical issues on customer accounts after exhausting all the collections efforts* Involved in the recruitment process and buddy program.* Monthly Mass Dunning Campaigns via regular post and/or mail.* Support for both internal and external audits.

* Assist to collect and prepare collection reports on weekly basis and evaluate process and measure efficiencyof portfolio and forecast monthly/quarterly cash forecasting collection objectives* Determine required payment dates and coordinate with project managers/customers to resolve all collectionissues and reconcile cash accounts to ensure timely payment* Coordinate with legal departments to compile all bankruptcy claims* Assist manager to provide resolution for all collection* Manage large amount of data for invoices and maintain knowledge on all variances to ensure prevention in re-occurrence* Build strong and effective working relationships with external and internal customers* Reconcile customer statements/payments* Assisting in formulation specific collection objectives and achievement* Negotiate, understand and resolve all customer disputes* Achieve or exceed quarterly cash & aging collection targets* Credit Hold management and reporting* Identify and initiate process improvements* Daily interacts with requester by phone or e-mail respond to the business requirements in a timely manner;dunning campaign in preparation and implementation, efficiency reporting* Analyze all the relevant transactions on customer accounts to ensure accuracy and completeness of the account information* Collaborate with other departments to meet credit objectives and to solve customer issues* Responsible for decisions taken in the customer accounts in order to meet the business need and minimize the risks* Review unapplied cash and monitor daily cash; and report on payment trends* Collaborate with various internal business functions such as Sales, Billing, Credit and Cash Applicationteams and external customers to resolve receivable issues* Knowledge of high volume collections and billing procedures/practices* Proficient and highly skilled with Oracle software/systems/procedures* Assist in on-boarding and ongoing development of the collection representatives

Responsible for providing financial, administrative and clerical services; including processing andmonitoring payments* Ensuring that municipal finances are accurate and up to date, that staff are paid in a timely andappropriate manner and that vendors and suppliers are paid within established time limits* Verify that transactions comply with financial policies and procedures* Prepare batches of invoices for data entry and payment* Maintain updated vendor files and distribute bi-weekly financial reports and calls with the customer topresent such reports* Month end activities, record keeping, reporting and account postings* Close contact with the local team, ensuring communication on key points.

* Continuously develop the Customer Support Team* Ensure resolution of enquiries, complaints and any request for services at the earliest possible.* Guide, Develop and Coach CSRs ensuring that everyone is familiar with company policies and procedures.* Promote team work and guide CSRs to work effectively as part of a team.* Monitor CSRs and provide performance feedback to them, as well as the Management Team.* Document, Measure and Report on team's performance.

* Highly skilled ticketing agent in Passenger Service Center, handled basic and complex ticketing requests and offered after sale support in 3 different GDS's .* Highlight to customers the legal requirements covering their journey such as passport, visa & healthrequirements and other travel information.* Provided guidance and assistance for English speaking markets while maintaining a high standard customer service level and handled complaints;