Define and implement BI solutions for business requirements.:• Analyzing the business requirements for new projects, additional features of existing solutions, production incidents, Run The bank requirements• Defining the BI solution design• Defining and executing the functional testing plan• Coordinating and monitoring the user testing activity• Ensuring that the project documentation is complete and accurate• Ensuring a successful implementation

Ensuring the organization, management, control and evaluation of the activities:• Responsible for defining the process architecture of IT division activities• Assuring the quality of the processes and establishing control mechanisms• Coordinate the release management activities (interdependences, impacted processes, status, team alignment)• Analyzing encountered issues throughout solution delivery process and documenting lessons learned• Ensuring that standards and policies (process, architectural, data governance, etc.) are enforced and perform reviews of delivery completeness• Monitoring the correct and timely allocation of resources throughout the delivery process• Ensuring the planning and execution of IT budget• Evaluating the cost efficiency and potential improvement areas• Ensuring support for internal and external audit

• Responsible to follow proper process implementation and quality assurance of Business Intelligence and Reporting Compentency Center information/data and solution delivery • Assuring the quality of the processes and establishing controlling mechanisms • Defining quality assurance mechanisms for ChangeTheBank (reports that need complex development) and RunTheBank (ad-Hoc requests/reccurent requests) processes within the division • Ensuring that guidelines and specifications on change requests lifecycle and documentation are followed • Analysing encountered issues throughout solution delivery process and documenting lessons learned • Define the quality levels of division deliveries and ensure that solutions match the requirements by performing periodic audit checks and gathering feedback from all parties • Ensure that standards and policies (process, architectural, data governance, etc.) are enforced and perform reviews of delivery completeness • Evaluate quality and timeline of delivery process and identify potential areas of improvement within division • Monitor correct and timely allocation of resources throughout the delivery process

• Creation, maintenance, and archive of clinical trial master files in accordance with PAREXEL Standard Operating Procedure (SOP), GCP, and FDA regulations • Maintain PAREXEL’s electronic document management system, and ensure quality and content of paper and electronic central files • Track, scan, code, file, and retrieve documents as requested for project team members • Name, upload, and perform scan image checks of electronic documents in accordance with PAREXEL SOPs and operational best practices relating to document management • Support project team to ensure that proper documents are received and submitted in a timely matter • Support project team for internal and external audits

• Supporting execution of Process Roadmap and plans, this includes: - Working with operational and functional managers along with the quality team to document process requirements, map process flows, etc - Supporting Operations with the execution of opportunities in the area of cost saving, cost avoidance and value adds • Coming up with ideas to help in process efficiency, increase customer satisfaction, reduce costs • Creating and conducting scheduled and ad hoc queries/analysis on business process results • E2E Transactional Issues: Responsible to support Operations in resolving level 1 transactional issues without dependencies • Escalation Management: Supporting operations and OPIL in escalation management, responsible for escalation tracking. • Supporting development and/or modification of training materials for processes • Delivering Process Training: Responsible & Accountable to deliver transactional process training to Operations. • Change Control Management: Tracking and supporting change control management. • Process Support: Responsible to support all improvement programs & initiatives for the process. • Conducting and/or supporting internal and external demonstrations of the process improvement methodologies, if required • Project Management: Responsible to project / manage Operations Improvement Initiatives

• Identify, analyze and solve repetitive errors related to processes knowledge or technical problems • Provides support to the Team Leads for operational escalations • Analyzes the impact that the new solutions have on operations • Coordinates the setup of new users • BPA assists the Manager in the leading and coordination of the Channel Support Admin department, investigating to find relevant information, analyze, process information for reports, and coordinate work processes following the instructions received from the manager or following the established administrative procedures. • Analyze information received from the Quality team to ensure continuous improvement of business • Ensure the implementation of process improvements • Generate monthly reports for analysis • Provide support of the processes and also business knowledge to the reports users • Continuously evaluates the opportunities to improve processes

• Manage partner’s support (e.g. quality problems of the parts delivered, price changes, validate the criteria for return; obtain necessary approvals, issue permits to return). • Refund guarantees, credits and invoice books (examine the causes of no reimbursement, generate manual credits).• Training and support communication partners (provide support communication between partners and internal HP teams, participate in regular teleconferences organized to support manager with HP partners delivery service manager to consider the general situation and specific cases, evaluate the status of various problems and gives solutions)