Alexandra Victor Email and Phone Number

• Testing and analyzing IT system and software performance.• Resolving incoming client and personnel IT queries remotely via email and phone, or at the office.• Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders.• Avoiding service interruptions by performing system installations, updates, and maintenance procedures.• Preparing training manuals and FAQ materials for easy-access end-user guidance.• Documenting processes and maintaining service desk records.• Making recommendations to optimize IT performance and to prevent future problems.• Collaborating with internal departments to ensure that IT needs are met.• Keeping informed of advancements in IT.

• Establish relationships with new customers.• Maintain and grow relationships with existing customers.• Strive to improve customer satisfaction through excellent customer service.• Identify and respond to client needs.• Keep a high level of knowledge about existing products and services, and learn about new products and services as they come in.• Follow up on customer orders as necessary.• Anticipate the needs of clients and address them accordingly.• Meet with customers to determine their specific needs and wants, making suggestions as appropriate.• Selling products and services using solid arguments to prospective customers.

Consultancy:• Developed, updated and maintained database of existing and potential costumers in CRM.• Maintaining regular contact with clients for identifying opportunities to deliver added values, upsale and crossale.• Guiding the candidate for education abroad from the first meeting through the entire process and ensure the highest level of customer experience and satisfaction• Optimized student educational strategies with clear advice on course selection, progression and careeroptions.• Offering data-driven recommendations aligned with overall company strategies.Adminstrative:• Processing a high volume of paperwork and a constant communication with candidates and partnerinstitutions.• Centralizing, preparing and submitting application files to universities in Europe and other continents.• Keeping good record of deadlines and tasks for each candidate.• Identifying and applying for financial solutions.Marketing:• Monitoring organic positioning on certain key words.• Offering support and know-how for new projects.

Consultancy:• Developed, updated and maintained database of existing and potential costumers in CRM.• Maintaining regular contact with clients for identifying opportunities to deliver added values, upsale and crossale.Administrative:• Processing a high volume of paperwork and a constant communication with candidates and partnerinstitutions.• Pentralizing, preparing and submitting application files to universities in Europe and other continents.• Keeping good record of deadlines and tasks for each candidate.• Identifying and applying for financial solutions.

Administrative:• create invoices for certain services of the company using SAGA as the main application• process journal entries to ensure all business transactions are recorded• assist in the processing of balance sheets, income statements and other financial statements according tolegal and company accounting and financial guidelines• update financial data in databases to ensure that information will be accurate and immediately availablewhen needed• assist senior accountants in the preparation of monthly/yearly closings