- Overseeing all incoming and outgoing communications, including emails, phone calls, reports, and internal correspondence- Filing important documents, such as reports, meeting notes, emails, etc,- Keeping the executive’s calendar up-to-date, including adding meetings, and rescheduling appointments - Conducting research and creating reports on various topics based on the needs of the executive such as marketing, communications, sales, customer service- Keeping important information and documents organized physically, and electronically- Maintaining a high degree of discretion and confidentiality

•Support Sales Director in client relations, order confirmations and processing•Fluid communication with accounts on a weekly basis and developing strong relationships•Receive client purchase orders, check and review, in order to help amalgamate and create factory POs•Track sample sets and assist with sample coordination•Assist on initiating reorders with accounts to increase sales and control inventory management•Support during market week appointments, prepare marketing materials, client follow up•Create weekly ATS reports, and send out to customers

- Daily monitoring of incoming product to ensure the listing pages are maintained and updated. - Monitor stock levels and key deliveries to ensure products are attractively presented across prime product locations.- Assist in ensuring all products are beautifully and strategically merchandised across the site.- Improve customer service experience, and create engaged customers to facilitate site growth.- Resolve product or service problems in clarifying the customer's complaint by determining the cause of the problem, explaining the best solution to solve the problem, expediting correction or adjustment and lastly, following up to ensure resolution.

- Support the buying team through accurate and timely PO creation and confirmation• Responsible for communication with suppliers• Coordinate purchase order approval with suppliers• Perform delivery follow-up with suppliers• Coordinate with the distribution center to ensure shipment has been delivered to clients• Coordinate with clients to receive their orders and be a support in order entry• Receive client purchase orders and allocate all purchase orders in our systems (Oracle)

• Responsible for motivating and encouraging sales team to achieve store objectives• Ensuring sales floor was always covered and customers were treated with excellent customer service• Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction• Assist sales associates with various customer service issues (i.e. dissatisfied customer, returns,defective merchandise)• Participate in inventory checks• Demonstrate an in-depth knowledge of the merchandise

- Responsible for updating potential clientele mailing list• Researching and contacting potential charities• Help prep showrooms for selling season• Help with the organization of the new collection’s showcase to the Canadian media• Help implement in-store campaigns and activities• Perform market research on potential consumers

- Act as a store manager in training and supportive to the store manager with the ability to do all functions, just as a store manager - Fully trained in all of the same tasks as the store manager, including making store schedules, setting sales goals, interviewing and training new employees, and all other store operations - Fully trained in all back stock functions and capable of operating the store should the store manager be absent for any length of time- Employees would call upon me with any issues that they may have