• Developed strategies alongside the operations team and clients for potential new channels to reach new and existing patients.• Collaborated with the Product team and the Director of Success to reduce implementation burden, increase ROI, and enhance patient user experience.• Organized program roadmaps, KPIs, and post-pilot strategies to ensure successful implementation.• Managed our support staff team to develop and implement strategy & operations initiatives to improve internal, client, and end-user satisfaction.• Managed and completed a cross-functional team through a proof-of-concept pilot, achieving a 10% improvement in star ratings across multiple disease types within the pilot group. This success led to advancing the program to the next phase, focusing on large-scale initiatives to further enhance patient outcomes and program effectiveness.• Streamlined and enhanced approval processes through required MLR submissions on behalf of Pharmaceutical clients in Windchill and Veeva.• Responsible for managing client renewals and implementing new programs for 4 clients. • Achieved 10% operational cost reduction through vendor contract negotiation.• Worked with the Director of Customer Success to use analyzed metrics and qualitative feedback on user pain points to decrease support tickets by 21%, leading to implementing innovative design solutions, such as changing the platform rules and adding an onboarding feature.• Collaborated with operations team and clients to maintain compliance with federal, state, and local data privacy laws.• Created visual assets for company marketing, programs, and submissions utilizing Photoshop.

• Managed daily tasks, enhanced efficiency by 20%, and oversaw program expansion through strategic planning in a fast-paced environment.• Oversaw the growth and smooth operations of current programs by discussing current metrics and proposing future initiatives to enhance enrollment and adherence. • Collaborated with internal editorial, development, and analytics teams to deliver deliverables to clients successfully. • Collaborated with internal teams to expand healthcare programs and scale operations, reducing implementation time by 25% and budget by 30% through process optimization, team restructuring, and strategic problem-solving.• Organize internal discussions to review project status reports, address queries, and set next steps on current projects to ensure timely launches and meeting of clients’ expectations.• Boosted customer retention and satisfaction by refining the user onboarding process and managing customer relationships through proficient data curation.•Prioritized the development of program roadmaps, KPIs, and post-pilot strategies to ensure successful implementation.

• Collaborated with product and program manager to launch new programs, maintaining regular updates, timelines, and task follow-ups.• Oversaw end-to-end content development and implementation for various programs. • High attention to detail when taking quality screenshots and annotating and reviewing submissions before submitting them for MLR review in Windchill and Veeva.• Coordinated customer needs and item approvals with agencies using effective communication skills.• Maintain current programs daily while assisting in implementing new programs or post-launch tasks.

• Analyzed Student Satisfaction Survey responses from the 5 SBHC sites and collating information into final reports that were used for QI/QA and program marketing purposes. • Conducted assessment of SBHC patient records concerning primary care provider information, creating a final report used by SBHC providers and CIFC medical directors to look at outreach opportunities. • Responsible for input of important medical data into CIFC’s electronical medical records system (eClinicalWorks) • Reorganized 2 of the SBHC office sites files and patient data for upcoming school year