I am a self motivated individual with significant experience in the retail industry , both in operations and people managementI understand the needs of our customers and deliver consistent results through looking after our people. I believe service & standards are achieved by people who are happy in their job. I work most effectively under pressure and through determination and resilience deliver my objectives. My strengths include communication, empathy, integrity, sharing knowledge, performance management and developing people. I focus on the capability of both myself and my team, seeking learning opportunities and gaining knowledge thought training and education. I manage performance, recognise great performance and identifying future talent.In my role I am responsible for delivering the business plan, customer experience, growth of online business, coaching, training and development.