Aleksandra Alekseeva Email & Phone Number

Kyiv, Ua

Worked with service products, such as implementation, outsourcing, training programs, etc.Responsibilities:1. Product direction:- Development of new service products and development of existing ones throughout the entire life cycle- Building a product strategy and service development- Development of the concepts and business models for new products- Hypotheses generation & validation- Pricing, pipeline control and sales plan implementation2. Sales direction:- Taking part in negotiations,assistance in selecting a solution and presenting solutions- Formation of offers, discounts and control of project margins at all stages- Coordination of document packages and control of mutual settlements- Monitoring project implementation and customer experience3. Marketing direction:- Development of product positioning- Launch and adaptation of products to marketsMarketing promotion of products, coordination of advertising campaigns- Development of marketing materials, presentations for Partners/Customers

Киев, Украина

- Market analysis & product research- Аttraction of new partners for cooperation- Development of the concepts and business models for new products- Hypotheses generation & validation- Customer Development- Сoordination of development process- Work on Agile/ Scrum methodology- Preparation of training materials and conducting educational trainings for employees

Киев

Tasks:• Working with a small to enterprise customer base and customer development • Conducting meetings, presentations and negotiations with customers for the sale of products• Preparation of commercial proposals, work with document flow• Support to more than 500 customers, training to work with the product• Keeping customers in back-office and bpm'onlineAchievements:• Average sales plan implementation during the period of work in the company - 118%.• Increased the profitability of the customer base by 40%.• Have returned more than 10 difficult customers.

Киев

Tasks:• Sale of advertising space in online and print media.• Development of existing customers• Selection of a product for a client, preparation of commercial offers, negotiation• Conclusion of contracts, document management, control of payments and accounts receivable• Control over the implementation of projects (page layout and makeup, publishing)Achievements:• Developed a new direction - working with clinics.• Developed presentation materials for all types of customers.• Successfully launched product promotion through newsletters.

Киев

Tasks:• Development of existing customers and active search for new ones• Negotiating with customers of the company, VIP- customers management• Preparation and participation in tenders• Organization, planning, forecasting and sales management• Formulation of a department development strategy, budgeting• Selection, training and management of personnel, including working teams (up to 20 people)• Value Warehouse ManagementAchievements:• As a result of working as a sales manager, I was promoted to the position of the Head of Department.• Successfully started the department from scratch.• Developed the direction of service in the company.• Developed a new direction - working with developers

Киев

Tasks:• Drafting and implementation of job descriptions, service standards, motivation programs.• Implementation of the methodology and assessment of the quality of customer service• Recruiting and training personnel, conducting internal trainings (up to 14 people)• Organization and control of the warehouse.• Studying customer needs, implementing customer satisfaction surveys• Working with difficult customersAchievements:• Based on the results of my work as a customer service manager, I was promoted to the position of Head of Department• Successfully started a customer service center that provides service to over 300 customers a day. • Organized the work of the Value Warehouse• Reduced the number of customer complaints by 60%