As an Account Manager at MSX International, I leverage my 25+ years of experience and expertise in the automotive industry to deliver exceptional customer experience and business results for my clients. I hold the MCCT® and two CX certifications from LinkedIn, demonstrating my commitment to excellence and continuous learning in my field.My core competencies include consulting, coaching, training, and facilitating, as well as new business development, sales, operations and marketing. I have a proven track record of increasing customer satisfaction, retention, and loyalty, as well as generating new opportunities and revenue streams for my clients. I am passionate about helping automotive leaders and teams achieve their goals and reach their full potential.