Head Of Customer Success
Current- Collaborate with the sales and marketing teams to relay user feedback and contribute to the improvement of our EdTech products and services.- Escalate critical issues to the appropriate teams and follow up to ensure timely resolution, keeping users informed throughout the process.-Document and maintain accurate records of user interactions, feedback, and support requests for analysis and reporting purposes.- Continuously update and improve customer service processes and resources to enhance the overall user experience.- Meet or exceed established customer service metrics, including response time, resolution time, customer satisfaction, and retention goals.- Stay updated on the latest developments and updates in the education technology field to provide users with the most up-to-date information.- Uphold the company's commitment to providing outstanding customer service and creating a positive and supportive learning environment for users.- Maintain a friendly and professional demeanor in all interactions with users, ensuring they feel valued and supported throughout their journey with our EdTech platform.