- Collaborate with the sales and marketing teams to relay user feedback and contribute to the improvement of our EdTech products and services.- Escalate critical issues to the appropriate teams and follow up to ensure timely resolution, keeping users informed throughout the process.-Document and maintain accurate records of user interactions, feedback, and support requests for analysis and reporting purposes.- Continuously update and improve customer service processes and resources to enhance the overall user experience.- Meet or exceed established customer service metrics, including response time, resolution time, customer satisfaction, and retention goals.- Stay updated on the latest developments and updates in the education technology field to provide users with the most up-to-date information.- Uphold the company's commitment to providing outstanding customer service and creating a positive and supportive learning environment for users.- Maintain a friendly and professional demeanor in all interactions with users, ensuring they feel valued and supported throughout their journey with our EdTech platform.

- Collaborate with schools to design and implement Video Game Design and Esports programs tailored to their unique needs.- Assess school goals and objectives, identifying opportunities to integrate gaming and Esports to enhance student engagement and learning outcomes.- Develop long-term strategies for sustainable program growth.- Forge partnerships with school administrators, teachers, and parents to garner support for gaming and Esports initiatives.- Identify and recommend suitable hardware, software, and other resources necessary for successful program implementation.

- Develop Marketing Strategies for campaigns- Maintain following and engage on all platforms- Ensure Brand messaging across all media and documentation

● Stay plugged into emerging technologies/industry trends and apply them into daily operations and activities● Constant communication with other departments in the business to develop and deploy their content – while ensuring there is a clear understanding of what can be created within what timeframe ● Maintain The Go Agency Inc. Treasure Valley and Magic Valley website calendars ● Maintain and grow The Go Agency Inc.’s Happy Hour Finder page. ● A willingness to embrace change and to adapt strategies accordingly. ● Project management skills to manage development deadlines. ● Leadership skills required to define and manage a set of goals involving diverse contributors and project types. ● Aggressive problem diagnosis and creative problem-solving skills ● Strong organizational skills to juggle multiple tasks within the constraints of timelines and budgets with business acumen ● Ability to think like an educator, intuitively understanding what the audience needs to know and how they want to consume it.

● Create client and associate The Go Agency Inc.’s website’s through standard WordPress practices● Be responsible for maintaining, expanding, enhancing, and scaling sites ● Stay plugged into emerging technologies/industry trends and apply them into daily operations and activities● Constant communication with other departments in the business to develop and deploy their content – while ensuring there is a clear understanding of what can be created within what timeframe ● Implement a scheduled website backup program in the event that a website goes down● Maintain The Go Agency Inc. Treasure Valley and Magic Valley website calendars ● Maintain and grow The Go Agency Inc.’s Happy Hour Finder page. ● A willingness to embrace change and to adapt strategies accordingly. ● Project management skills to manage development deadlines. ● Leadership skills required to define and manage a set of goals involving diverse contributors and project types. ● Aggressive problem diagnosis and creative problem-solving skills ● Strong organizational skills to juggle multiple tasks within the constraints of timelines and budgets with business acumen ● Ability to think like an educator, intuitively understanding what the audience needs to know and how they want to consume it. ● A passion for new technology tools and usage of those tools within your own websites.● Clear articulation of the business goal behind the creation of a website.

- Support social media strategies by producing high quality content that drives engagement and growth efforts.- Maintain the social media calendar with engaging posts and stories.- Keep up with social media trends. Platforms include Instagram, Facebook, Twitter, and Tiktok. - The primary focus is Instagram and Tiktok.- Manage and create content for Tiktok. You will be the face of the Bronco Shop Tiktok.- Maintain the social media product catalog.- Adhere to brand guidelines and practices.- Assist with photoshoot logistics, style outfits, and coordinate photoshoot schedules.- Coordinate monthly deliverables of up to 20 students in the brand ambassador program.- Other duties as assigned.

- Help plan marketing and communication strategy and action plan- Develop content (interview students, faculty, and agencies), and produce communication pieces- Format, align, and publish content on Service-Learning website using WordPress- Streamline, publish, and analyze response rate for Service-Learning Student Newsletters using Smore- Help plan and produce end of semester signature event: Service-Learning Exhibition & Celebration- Pursue partnership/collaborative communication activities with other campus programs- Participate in Service-Learning team activities (attend staff meetings, support promotional opportunities)

Keep in touch with summer students during the Fall and Spring Semester to lend extra support in their transition into a University Environment. Help assist them with the common course, financial aid, campus inquires as well as connect them to resources located around campus that are geared towards the student demographic.

Get the opportunity to develop:- a personal leadership style- build professional confidence - develop communication skills - work with a diverse team of peers toward a common goal- helping incoming students and their families have a smooth transition to the Bronco family.

As a community assistant I connect and build community with First Year Residents by planning events at Boise State University. As well as events within the Engineering and Innovation Residential College Living Learning Community such as: - LLP Orientation - Scavenger Hunt - Beached Whale - Rafting Trip - Lip Sync Battle - Table Topics Night - etc.With this position I learn conflict resolution and gain experience planning several different events as well as contacting different individuals for reservations on spaces and equipment.

- Create websites & mobile apps for clients, also create photos/videos for the client's website, app, or form- Organize meetings about specifics about the websites or apps- Use Squarespace, WordPress, and other mediums to create the website

- Film practices, drills, and scrimmages.- Learn camera equipment and technology, uploading to system for coaches to view.- Navigate ground positions with OSMO Camera.- Critically think, make decisions thoughtfully and efficiently.

Had over 40 projects to work on, did several different pieces. Can communicate effectively with clientele.

- Demonstrate professionalism and customer service at all times as they often serve as the first contact for residents, visitors, and individuals outside the Boise State community.- Due to the multiple functions of our front desks, must be able to manage administrative, customer service, and security-related tasks. Must have knowledge of office procedures including organization, data entry, word processing, written and oral communication, and phone etiquette.

- Help students fill out work orders - Go through lockout protocol for students who lose keys or locked themselves out. - Retrieve Packages - Sort Packages

Work with several different programs such as: - Git- Vim- Python- BashTo preform different types of computational research.

As a community assistant I connect and build community with First Year Residents by planning events at Boise State University. As well as events within the Engineering and Innovation Residential College Living Learning Community such as: - LLP Orientation - Scavenger Hunt - Beached Whale - Rafting Trip - Lip Sync Battle - Table Topics Night - etc.With this position I learn conflict resolution and gain experience planning several different events as well as contacting different individuals for reservations on spaces and equipment.

- Assist guest coming to events park in the right places for events.- Give individuals direction's most efficiently.- Ensure the safety of event goers by reporting things that may prove to be a hazard.