Alexandra Marks Email & Phone Number

Overland Park, Kansas, US

San Jose, CA, US

Day to day activities include the management of incoming client requests, facilitation of discovery sessions, strategic allocation of support resources, development of Statements of Work (SOW) including pricing based on need, coordination/execution of online events and invoice processing in cooperation with Billing Department.

San Jose, CA, US

Bloomington, Minnesota, US

Acted as a point of contact for the client base, providing customer support. Coordinated ConvergeOne staff to resolve customer service issues in a timely manner. Managed projects up to 150 hours. Supported the Sales team, Project Managers, and Engineers in a fast-paced technological industry.

Wayzata, Minnesota, US

-Manage accounting transactions to ensure timely and accurate processing of payments tofarmers and commercial customers-Utilize Lynx, JD Edwards and SalesForce software systems -Maintain proficiency and accuracy in a fast paced high volume work environment-Run daily operations reports-Organize the offices community service and outreach programs Special.

US

Responsible for administrating group benefit programs such as health benefits, 401K, PTO, and FMLA. Provide HR administrative support to the head of he Human Resources department.Work in the HRIS system to track and update employee profiles as well as updating employee personal filesPlan, coordinate, and schedule employee eventsProcess all new hire.

Mountain View, CA, US

Supervise and coordinate the activities and daily functions of the operations departments regionally. Make sure that the employees respond quickly to customer outages. Mange special projects such as: patch panel auditing, fiber hut documentation, fiber hut security, LCP completion tracking.  Maintain daily outage report log and conduct weekly review.

Mountain View, CA, US

Innovated construction escalation process for Google FiberDetermined compensation for upset costumersCreated and managed incident reportsHeld weekly progress meeting with general contractors Answered incoming customer complaint callsUpdated a ticket system daily Independently in charge of construction escalation issues Went onsite to console civilians with.

Eden Prairie, MN, US

Assist in all cash operations, including incoming receivables, counting/verifying money and bank deposit preparation.Distribute newsletters to client base.Organize school photography files.Coordinate upcoming events and client activities. Assist with customer service.

Mountain View, CA, US

Create and build relationships with influential community advocates and business leaders.Updating the consumer relationship management database and adding to it daily.Plan,organize, and implement events for the community. Responsible for product knowledge and educating the community. Record metrics to determine success of events.

• Manage social medias including Facebook, YouTube and Twitter.
• Create advertising campaigns.
• Publish company blogs and daily management of internet traffic.

Springfield, MO, US

Insure total customer satisfaction/retention.Authorized to monitor company databases. Maintain inventory levels and prepare creative displays.Learn/maintain product knowledge on all stock to assist customers.

Springfield, MO, US

• Coordinated an educational summer youth program.
• Responsible for the logistics on all store events.
• Provided advanced customer service for phone inquiries.
• Planned and scheduled corporate group meetings.