Alexandra Dator Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Mississauga, Ontario, Canada

- Welcomes and assists guests to ensure their check-in and check-out procedures run smoothly- Creates and handles reservations by precisely entering and updating guest data in the hotel system- Manages cash transactions, records all financial activities thoroughly, and settles disagreements- Responds to questions and issues from guests in a timely and courteous manner to guarantee that they are satisfied- Communicate with the maintenance, food and beverage, and housekeeping team to plan room assignments and ensure the rooms are tidy and welcoming.

Mississauga, Ontario, Canada

- Taking orders, waitressing, and skillfully serving food and beverages to an average of 30-50 customers per shift and answering inquiries- Showcasing multi-tasking skills and order management- Ensuring restaurant cleanliness by clearing tables per shift, returning trays to the kitchen, sweeping and mopping floors, washing and sanitizing kitchen utensils, and servicing restrooms- Friendly and professional customer engagement and entering sales into the POS system- Processing delivery orders per shift and ensuring customer order fulfillment

Mandaluyong, National Capital Region, Philippines

- Managed customer queries, order processing, and dealt with customer complaints- Conducted thorough research for customers issue resolution and customer satisfaction- Provided timely customer service to customers about account information, billing, orders, etc. via chat, voice, and email communication with 100% accuracy

Makati, National Capital Region, Philippines

- Handled inbound service calls and delivered account and product information such as concerns on benefits, eligibility, and claims with 100% accuracy- Provided customer support and issue resolution through voice, chat, and/or email communications- Addressed customer complaints and service management

Philippines

c/o Asiapro Multipurpose Cooperative- Provided check-in assistance to passengers per shift, checked travel documents, ticketing changes, and special service requests for passengers- Checked in baggage with 100% accuracy and assisted with boarding and security- Communicated flight changes and other information to 100-350 passengers- Provided 100% customer service, customer support, and issue resolution to passengers- Created statistical reports per shift after every flight- Showcased teamwork for overall operational activities and management and service delivery- Assisted passengers to the lost luggage office

Postgraduate Diploma, Tourism-Operations Management

Bachelor'S Degree, Tourism And Travel Services Management

Bachelor of Science in Tourism Management