As an Account Manager at Apptio, an IBM Company, I manage and grow a portfolio of existing customers in the IT financial management space. I leverage my skills in customer relationship management (CRM), sales, and renewals to deliver value, satisfaction, and retention. I also collaborate with cross-functional teams to identify and pursue new opportunities and solve customer challenges. Before joining Apptio, I was a Cybersecurity Executive at UpGuard, where I helped enterprises protect their data and reputation from cyber threats. I developed and executed sales strategies, built long-term relationships with clients, and supported the product development and marketing teams with feedback and insights from the field. I have a Bachelor of Science degree in Business, Management, Marketing, and Related Support Services from Bowie State University, where I graduated in 2021. I am passionate about technology, innovation, and customer success. My core competencies include communication, negotiation, problem-solving, and teamwork.