Alexandra Félix, Cmp (Prosci)

Alexandra Félix, Cmp (Prosci) Email and Phone Number

Principal Change Advisor & Executive Instructor at Prosci | Change Management Certification @ Prosci
fort collins, colorado, united states
Alexandra Félix, Cmp (Prosci)'s Location
Vaughan, Ontario, Canada, Canada
Alexandra Félix, Cmp (Prosci)'s Contact Details

Alexandra Félix, Cmp (Prosci) personal email

About Alexandra Félix, Cmp (Prosci)

At Prosci, our team's commitment to excellence in change management is unwavering, evidenced by a track record of successful client engagements. With over five years at the helm as Principal Change Advisor and Executive Instructor, we've adeptly guided senior leaders through pivotal transformations and established robust change management centers of excellence. Mastery in M&A integration and workshop facilitation underpins our approach to addressing the human aspects of change, accelerating adoption, and maximizing utilization rates.The organization's capability to navigate change is bolstered by our tailored strategies, which I've been instrumental in developing. Our efforts in creating governance frameworks have led to the mitigation of resistance at all organizational levels, fostering a culture that embraces change. Fluent in both English and French, I also enhance the reach and impact of our training programs, ensuring a diverse clientele can benefit from Prosci's industry-leading methodologies.

Alexandra Félix, Cmp (Prosci)'s Current Company Details
Prosci

Prosci

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Principal Change Advisor & Executive Instructor at Prosci | Change Management Certification
fort collins, colorado, united states
Website:
prosci.com
Employees:
183
Alexandra Félix, Cmp (Prosci) Work Experience Details
  • Prosci
    Principal Change Advisor & Executive Instructor
    Prosci May 2019 - Present
    Toronto, Ontario, Canada
    At Prosci Canada, I was tasked with delivering Change Management Certification training in both French and English. Recognizing the need to elevate our client’s change management capabilities, I served as a trusted advisor to senior leaders, guiding them in fulfilling their roles as change sponsors. My efforts involved leading client engagements to establish change management centers of excellence and governance frameworks. Through developing and implementing tailored strategies, I addressed the people side of change, ensuring faster adoption and higher utilization rates. This proactive engagement with stakeholders across all levels allowed me to identify and mitigate resistance, ultimately resulting in smoother transitions and higher ROI for our clients.
  • Metrolinx
    Director, Program Implementation & Integration - Capital Projects
    Metrolinx Dec 2016 - May 2019
    Toronto, Canada Area
    At Metrolinx, I led the effort to standardize procedures, systems, and tools during the early stages of the Regional Express Rail (RER) program. Recognizing the need for a unified approach, I developed and implemented a change strategy for Oracle Contract Management (CM14), which was adopted by over 240 employees. This initiative digitized 650 contracts valued at $10 billion, significantly improving contract management processes. Additionally, I created learning strategies to address evolving job-specific training needs, ensuring that employees were well-equipped to adapt to new systems and business processes.
  • Metrolinx
    Director, Business Transition & Program Delivery - Operations
    Metrolinx Jan 2016 - Dec 2016
    Toronto, Canada Area
    In transforming customer operations for UP Express, a 15-minute air rail service, I faced the task of overseeing stations, onboard experience, sales, fare inspections, and service recovery. By fostering cross-functional collaboration with groups like Transit Safety, Rail Operations, and Customer Care, I was able to ensure safe passage and a positive customer experience. My leadership led to an 87% overall customer satisfaction rate, marking a 4% increase amid a 250% growth in ridership. During major service disruptions, I directed service recovery operations, maintaining service quality and customer trust.
  • Metrolinx
    Manager, Guest Services - Union Pearson Express
    Metrolinx May 2014 - Dec 2015
    Toronto, Canada Area
    As the Manager of Guest Services, I played a crucial role in designing and launching a $465 million airport rail service. I led a team of over 130 frontline staff, ensuring operational excellence in both pre- and post-security areas. My efforts resulted in an impressive 83% customer satisfaction rate in the first year of operation. I also authored comprehensive policies and procedures for various scenarios, including service disruptions and emergencies, and delivered an enterprise-wide learning strategy for role-based training programs to over 2,500 staff members and strategic partners.
  • Sears Home Services
    Vice-President Marketing & Customer Experience
    Sears Home Services Oct 2012 - Oct 2013
    Markham
    Senior Leader overseeing Marketing, Customer Experience, Contact Centre, & Customer CareLed matrix teams of 40 people and 3rd Party Contact Centre
  • Brand Resonance
    Senior Consultant (Contract)
    Brand Resonance Feb 2007 - Oct 2012
    Toronto, Canada Area
    Senior Lead for engagements in Leadership and Learning Development, Executive Coaching, & Customer ExperienceClients include: Bell Canada/Mobility, iSO Canada, Medisys, CNE (TheEx), Experience Renewal – RBC
  • Leadership Resonance
    Leadership Development Coach
    Leadership Resonance Feb 2008 - Sep 2011
  • Toronto Argonauts Football Club
    Vice President, Marketing & Events (Interim Position)
    Toronto Argonauts Football Club Mar 2009 - Nov 2009
    Toronto
    Senior leader marketing the Toronto Argonauts Football Club
  • Home Depot Canada
    National Marketing Manager
    Home Depot Canada Sep 2003 - Mar 2007
    Toronto
    Senior marketing strategist leading marketing for a $3 billion portfolio of products and services, with direct accountability for a $10 million national budget and influencing another $30 million in advertising
  • Novator Systems Ltd
    Product Manager
    Novator Systems Ltd Sep 2000 - Jul 2001
  • Cyberplex
    Senior Consultant, Business Architecture
    Cyberplex Jun 1999 - Sep 2000
  • Levi Strauss & Co. Canada
    Consumer Ecommerce Manager
    Levi Strauss & Co. Canada 1997 - 1999
  • Merisel Canada
    Manager, Reseller Programs
    Merisel Canada Jun 1996 - Feb 1997
  • Atlas Editions
    Director Of Marketing
    Atlas Editions Sep 1992 - Jun 1996

Alexandra Félix, Cmp (Prosci) Skills

Marketing Leadership Strategy Management Leadership Development Advertising Marketing Strategy Coaching Change Management Start Ups Customer Experience Competitive Analysis Integrated Marketing Marketing Communications Corporate Branding Sales Executive Coaching Lead Generation Entrepreneurship Team Building Strategic Planning Employee Training Workshop Facilitation Training Delivery Business Transformation Thought Leadership Learning And Development Solutions Team Leadership Business Process Improvement Performance Management Project Management Project Planning Consulting Program Management Integration Customer Service Training Operations Management

Alexandra Félix, Cmp (Prosci) Education Details

Frequently Asked Questions about Alexandra Félix, Cmp (Prosci)

What company does Alexandra Félix, Cmp (Prosci) work for?

Alexandra Félix, Cmp (Prosci) works for Prosci

What is Alexandra Félix, Cmp (Prosci)'s role at the current company?

Alexandra Félix, Cmp (Prosci)'s current role is Principal Change Advisor & Executive Instructor at Prosci | Change Management Certification.

What is Alexandra Félix, Cmp (Prosci)'s email address?

Alexandra Félix, Cmp (Prosci)'s email address is al****@****ail.com

What schools did Alexandra Félix, Cmp (Prosci) attend?

Alexandra Félix, Cmp (Prosci) attended Université De Montréal, York University.

What are some of Alexandra Félix, Cmp (Prosci)'s interests?

Alexandra Félix, Cmp (Prosci) has interest in Flamenco Dancing, Italian Cooking, Positive Psychology, African American Heritage, Performing Arts, Arts And Culture, Neuroscience.

What skills is Alexandra Félix, Cmp (Prosci) known for?

Alexandra Félix, Cmp (Prosci) has skills like Marketing, Leadership, Strategy, Management, Leadership Development, Advertising, Marketing Strategy, Coaching, Change Management, Start Ups, Customer Experience, Competitive Analysis.

Who are Alexandra Félix, Cmp (Prosci)'s colleagues?

Alexandra Félix, Cmp (Prosci)'s colleagues are Lauren Torrance, Emily Ralph, Anthony Minner, Lisa Kempton, Ccmp™, Mark Morgan, Kate C., Vimal Shah (Fcca, Assoc.cipd).

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