Alexandra Félix, Cmp (Prosci) Email and Phone Number
Alexandra Félix, Cmp (Prosci) personal email
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At Prosci, our team's commitment to excellence in change management is unwavering, evidenced by a track record of successful client engagements. With over five years at the helm as Principal Change Advisor and Executive Instructor, we've adeptly guided senior leaders through pivotal transformations and established robust change management centers of excellence. Mastery in M&A integration and workshop facilitation underpins our approach to addressing the human aspects of change, accelerating adoption, and maximizing utilization rates.The organization's capability to navigate change is bolstered by our tailored strategies, which I've been instrumental in developing. Our efforts in creating governance frameworks have led to the mitigation of resistance at all organizational levels, fostering a culture that embraces change. Fluent in both English and French, I also enhance the reach and impact of our training programs, ensuring a diverse clientele can benefit from Prosci's industry-leading methodologies.
Prosci
View- Website:
- prosci.com
- Employees:
- 183
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Principal Change Advisor & Executive InstructorProsci May 2019 - PresentToronto, Ontario, CanadaAt Prosci Canada, I was tasked with delivering Change Management Certification training in both French and English. Recognizing the need to elevate our client’s change management capabilities, I served as a trusted advisor to senior leaders, guiding them in fulfilling their roles as change sponsors. My efforts involved leading client engagements to establish change management centers of excellence and governance frameworks. Through developing and implementing tailored strategies, I addressed the people side of change, ensuring faster adoption and higher utilization rates. This proactive engagement with stakeholders across all levels allowed me to identify and mitigate resistance, ultimately resulting in smoother transitions and higher ROI for our clients. -
Director, Program Implementation & Integration - Capital ProjectsMetrolinx Dec 2016 - May 2019Toronto, Canada AreaAt Metrolinx, I led the effort to standardize procedures, systems, and tools during the early stages of the Regional Express Rail (RER) program. Recognizing the need for a unified approach, I developed and implemented a change strategy for Oracle Contract Management (CM14), which was adopted by over 240 employees. This initiative digitized 650 contracts valued at $10 billion, significantly improving contract management processes. Additionally, I created learning strategies to address evolving job-specific training needs, ensuring that employees were well-equipped to adapt to new systems and business processes. -
Director, Business Transition & Program Delivery - OperationsMetrolinx Jan 2016 - Dec 2016Toronto, Canada AreaIn transforming customer operations for UP Express, a 15-minute air rail service, I faced the task of overseeing stations, onboard experience, sales, fare inspections, and service recovery. By fostering cross-functional collaboration with groups like Transit Safety, Rail Operations, and Customer Care, I was able to ensure safe passage and a positive customer experience. My leadership led to an 87% overall customer satisfaction rate, marking a 4% increase amid a 250% growth in ridership. During major service disruptions, I directed service recovery operations, maintaining service quality and customer trust. -
Manager, Guest Services - Union Pearson ExpressMetrolinx May 2014 - Dec 2015Toronto, Canada AreaAs the Manager of Guest Services, I played a crucial role in designing and launching a $465 million airport rail service. I led a team of over 130 frontline staff, ensuring operational excellence in both pre- and post-security areas. My efforts resulted in an impressive 83% customer satisfaction rate in the first year of operation. I also authored comprehensive policies and procedures for various scenarios, including service disruptions and emergencies, and delivered an enterprise-wide learning strategy for role-based training programs to over 2,500 staff members and strategic partners. -
Vice-President Marketing & Customer ExperienceSears Home Services Oct 2012 - Oct 2013MarkhamSenior Leader overseeing Marketing, Customer Experience, Contact Centre, & Customer CareLed matrix teams of 40 people and 3rd Party Contact Centre -
Senior Consultant (Contract)Brand Resonance Feb 2007 - Oct 2012Toronto, Canada AreaSenior Lead for engagements in Leadership and Learning Development, Executive Coaching, & Customer ExperienceClients include: Bell Canada/Mobility, iSO Canada, Medisys, CNE (TheEx), Experience Renewal – RBC -
Leadership Development CoachLeadership Resonance Feb 2008 - Sep 2011
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Vice President, Marketing & Events (Interim Position)Toronto Argonauts Football Club Mar 2009 - Nov 2009TorontoSenior leader marketing the Toronto Argonauts Football Club -
National Marketing ManagerHome Depot Canada Sep 2003 - Mar 2007TorontoSenior marketing strategist leading marketing for a $3 billion portfolio of products and services, with direct accountability for a $10 million national budget and influencing another $30 million in advertising -
Product ManagerNovator Systems Ltd Sep 2000 - Jul 2001 -
Senior Consultant, Business ArchitectureCyberplex Jun 1999 - Sep 2000 -
Consumer Ecommerce ManagerLevi Strauss & Co. Canada 1997 - 1999 -
Manager, Reseller ProgramsMerisel Canada Jun 1996 - Feb 1997 -
Director Of MarketingAtlas Editions Sep 1992 - Jun 1996
Alexandra Félix, Cmp (Prosci) Skills
Alexandra Félix, Cmp (Prosci) Education Details
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Translation -
French
Frequently Asked Questions about Alexandra Félix, Cmp (Prosci)
What company does Alexandra Félix, Cmp (Prosci) work for?
Alexandra Félix, Cmp (Prosci) works for Prosci
What is Alexandra Félix, Cmp (Prosci)'s role at the current company?
Alexandra Félix, Cmp (Prosci)'s current role is Principal Change Advisor & Executive Instructor at Prosci | Change Management Certification.
What is Alexandra Félix, Cmp (Prosci)'s email address?
Alexandra Félix, Cmp (Prosci)'s email address is al****@****ail.com
What schools did Alexandra Félix, Cmp (Prosci) attend?
Alexandra Félix, Cmp (Prosci) attended Université De Montréal, York University.
What are some of Alexandra Félix, Cmp (Prosci)'s interests?
Alexandra Félix, Cmp (Prosci) has interest in Flamenco Dancing, Italian Cooking, Positive Psychology, African American Heritage, Performing Arts, Arts And Culture, Neuroscience.
What skills is Alexandra Félix, Cmp (Prosci) known for?
Alexandra Félix, Cmp (Prosci) has skills like Marketing, Leadership, Strategy, Management, Leadership Development, Advertising, Marketing Strategy, Coaching, Change Management, Start Ups, Customer Experience, Competitive Analysis.
Who are Alexandra Félix, Cmp (Prosci)'s colleagues?
Alexandra Félix, Cmp (Prosci)'s colleagues are Lauren Torrance, Emily Ralph, Anthony Minner, Lisa Kempton, Ccmp™, Mark Morgan, Kate C., Vimal Shah (Fcca, Assoc.cipd).
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