Alexandra Fritsch Email & Phone Number

Cincinnati, Oh, Us

Cincinnati, Ohio, United States

Florence, Kentucky, United States

The position of Customer Service Help Desk representative was responsible for a number of different call and written contacts. These included.answering calls from retail associates and phone service representatives to assist with policies and procedures. I also assisted customers with escalated service issues. Another large part of my responsibilities was to route and respond to service tickets from retail store associates.Accomplishments Actively supported associates and customers by… Show more The position of Customer Service Help Desk representative was responsible for a number of different call and written contacts. These included.answering calls from retail associates and phone service representatives to assist with policies and procedures. I also assisted customers with escalated service issues. Another large part of my responsibilities was to route and respond to service tickets from retail store associates.Accomplishments Actively supported associates and customers by quickly responding to questions via phone and email and finding appropriate solutions to service issues. Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly. Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive company and product knowledge.Searched relevant directories to find contacts, business addresses, and process information for customers and employees. Show less

Florence, Kentucky, United States

As a social media customer service representative for Staples I was part of a developing team. Starting as a part time role responding to Twitter messages, I was key in developing the Social Media Contact type within Staples and expanding it to include Facebook and Instagram as well. I’ve worked with various departments to achieve this and have an in-depth knowledge of the different legal hurdles in the corporate social media world. ● Pioneered procedures for handling social media… Show more As a social media customer service representative for Staples I was part of a developing team. Starting as a part time role responding to Twitter messages, I was key in developing the Social Media Contact type within Staples and expanding it to include Facebook and Instagram as well. I’ve worked with various departments to achieve this and have an in-depth knowledge of the different legal hurdles in the corporate social media world. ● Pioneered procedures for handling social media contacts. ● Trained and developed associates to work this contact type. ● Worked directly with various departments (Corporate, Legal, PR).● Skilled in interacting through Twitter, Facebook, Google+ and Instagram. ● Provided scheduling and quality assurance coaching for associates. ● Prepared and presented training on Keyboard Efficiency practices. ● Prepared and presented training on Engagement of a customer via Social Media. Show less

Florence, Kentucky, United States

Developed exemplary writing skills through continued correspondence with upwards off 4 chat customers concurrently. Used active listening with each customer to carefully resolve issues within a timely fashion. Asked open-ended questions to determine which products or services would be best fit for customer's needs. Provided online demonstrations to educate customers on product features and online help resources. Provided accurate information about promotions, customer programs… Show more Developed exemplary writing skills through continued correspondence with upwards off 4 chat customers concurrently. Used active listening with each customer to carefully resolve issues within a timely fashion. Asked open-ended questions to determine which products or services would be best fit for customer's needs. Provided online demonstrations to educate customers on product features and online help resources. Provided accurate information about promotions, customer programs Met all customer call guidelines including service levels, handle time and productivity. Leveraged sales expertise to promote sales and capitalize on upsell opportunities. Show less