Alexandra Giraldo Jiménez Email & Phone Number

Auckland, New Zealand

-Ensure stakeholder and customer needs are met effectively.-Take ownership of customer satisfaction and loyalty.Escalate concerns to Stakeholder Manager and manage risks with customers/stakeholders.-Deliver works notices to the community.Conduct customer satisfaction surveys and report results to Stakeholder Manager.-Promote a customer-centric culture and support team in reporting to clients.-Deal with customers/stakeholders via various channels.-Record customer interactions and resolve complaints promptly.-Coordinate with internal departments and monitor data on response times and quality.-Identify positive stories to promote Transport and Construction teams.-Identify areas for improvement and provide feedback to develop new processes.-Drive excellence in Risk and SHEQ performance within the Project/Business Unit.-Comply with Risk Management, Quality, Health, Safety, and Environment management systems.-Engage in forward-looking construction communications and engagement activities.-Manage letter drops and stakeholder databases.Handle customer complaints and update requests efficiently.-Create audiovisual materials and utilize internal social media platforms for effective communication.

New Zealand

Dossier Writer objective expert in S27 background and cultural reports for offenders before sentencing.

Auckland, New Zealand

Retail/Customer Service• Customer service. • Stocktaking,• Described product to customers and accurately explained details.• Responsible for the opening, setting up, and merchandise for the day-to-day running of the business.• Developed reputation as an efficient service provider with high levels ofaccuracy.

Greater Buenos Aires, Argentina

Field: Home Insurance for the whole of Spain. Quality Control/Customer Service • Identified customer issues• Improved customer experience• Standardized communication processes • Researched and managed complicated accounts• Assisted upper management

Bogotá D.C. Area, Colombia

COMMUNICATIONS ADVISER FOR THE COLLECTIVE INTERVENTION PLAN • Development of promotion andprevention activities to strengthen the necessary media around improving health and self-care for individuals,families, communities, and society asa whole.• Assembled a multidisciplinary planningteam.• Stated preliminary behavioralobjectives.• Planned and conducted formativeresearch.• Invited feedback on formative research • Analyzed, prioritized, and finalized behavioral objectives• Segmented target groups.• Pre-tested behaviors, messages, andmaterials.• Wrote Strategic Implementation Plan. •A conducted pilot test, and revisedStrategic Implementation Plan.Health Promotion Campaign:• Identified target audiences, partners, and champions.• Planned and implemented exhibits, panel discussions, and photo competitions.• Prepared materials - using their local language where possible.• Developed media strategy/prepared media materials.• Structured a plan to monitor and evaluate activity/media pick-up. • COMMUNITY TELEVISION OF SUR CHANNEL 10 Producer and presenter of the community television program on health.

Bogota,D.C., Capital District, Colombia

Executive Producer and Content Writer • Scheduled client meetings • Determined worker and equipmentrequirements• Set budgets, wrote scripts, organizedlogistics, set deadlines• Communicated with the team• Produced corporate video• Generated ideas for programs andpitched commissions• Found stories that connected, engaged,and entertained

Bogotá D.C. Area, Colombia

• Researched and developed content, selecting the audio and images, andcontacting potential contributors and interviewees. • Introduced reporters and offered commentary on various events,sports, news, and other programs to the public. • Contributed to and made use of an archive of audio resources.• Developed content, writing material forscripts, bulletins, and links.• Responded to audience feedback

Bogota,D.C., Capital District, Colombia

- Developing effective corporate communication strategies - To manage internal communications (memos, newsletters etc.) - Draft content (e.g. press releases) for mass media or company website - Organize initiatives and plan events or press conferences - Liaise with media and handle requests for interviews, statements etc. - Foster relationships with advocates and key persons - Collaborate with marketing professionals to produce copy for advertisements or articles - Perform “damage control” in cases of bad publicity - Facilitate the resolution of disputes with the public or external vendors - Assist in communication of strategies or messages from senior leadership

Communication Adviser And Journalist, Communication, Journalism, And Related Programs, Communications Adviser And Journalist

Postgraduate Degree, Marketing

Smart Steps Business, Business Administration And Management, General, Smart Steps Business

Scrum Master, Information Technology, Scrum Fundamentals

The scrum master helps to facilitate scrum to the larger team by ensuring the scrum framework is followed. The role is committed.

Advanced Community Manager, Communication And Media Studies, Advanced Community Manager

English Language (Employment), English Employment