An experienced organizational communication and marketing professional, I can contribute to the constant evolution and day-to-day functioning of an organization through my commitment, capacity for analysis, and strong interpersonal skills. I am looking to contribute my expertise to an organization with strong social values.Key Achievements:Designed and developed the media plan of a local hospital network for the collective intervention plan (a benefit plan composed of health promotion and risk management interventions that sought to positively impact the social determinants of health).Developed a thesis that was applied to develop the ISO 9000 (Quality Management System) quality standards that had to be implemented in production areas..Created national and international marketing plans for the prefabrication of concrete posts for the company Prefabricados del Sol.Organizational Communication and Quality Assurance in Industries Lehner S.A.TECHNICAL SKILLS- Research and content development.- Developing promotional campaigns.- Logistics - organized schedules, implementation plans, setting deadlines • Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.- Bilingual: Spanish and English.PERSONAL SKILLS• Relationship building and communication skills: Worked for many years withpopulations displaced by violence. This strengthened my ability to support and mediate achieving the trust and appreciation of the community. I have worked in different settings, audiences, and economic and government sectors from inside and outside organizations. I was able to playfully transmit technical content at different levels of corporations.• Self-management and drive: I Worked through contracts to provide professional services. Utilized skills in planning and development of tactics under budgets already designated for large projects. I Developed communication plans for communities. Also I had to design small-scale policies under those already standardized by the district government.•Creative and strategic: I Worked with a large demographic with the Council health department in Bogota Colombia as communications counsellor and public relations officer for private corporations. I worked with client employees, and suppliers, jointly creating tactics. The people I was working with were the focus of the activities in my media plans.
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Communication & Stakeholders AdvisorVentia Dec 2023 - Aug 2024Auckland, New Zealand-Ensure stakeholder and customer needs are met effectively.-Take ownership of customer satisfaction and loyalty.Escalate concerns to Stakeholder Manager and manage risks with customers/stakeholders.-Deliver works notices to the community.Conduct customer satisfaction surveys and report results to Stakeholder Manager.-Promote a customer-centric culture and support team in reporting to clients.-Deal with customers/stakeholders via various channels.-Record customer interactions and resolve complaints promptly.-Coordinate with internal departments and monitor data on response times and quality.-Identify positive stories to promote Transport and Construction teams.-Identify areas for improvement and provide feedback to develop new processes.-Drive excellence in Risk and SHEQ performance within the Project/Business Unit.-Comply with Risk Management, Quality, Health, Safety, and Environment management systems.-Engage in forward-looking construction communications and engagement activities.-Manage letter drops and stakeholder databases.Handle customer complaints and update requests efficiently.-Create audiovisual materials and utilize internal social media platforms for effective communication. -
Report WriterCulturalwise Nov 2022 - Dec 2023New ZealandDossier Writer objective expert in S27 background and cultural reports for offenders before sentencing. -
Retail Sales AssistantWild Wheat Aug 2018 - Nov 2020Auckland, New ZealandRetail/Customer Service• Customer service. • Stocktaking,• Described product to customers and accurately explained details.• Responsible for the opening, setting up, and merchandise for the day-to-day running of the business.• Developed reputation as an efficient service provider with high levels ofaccuracy.
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Quality Control\Costumer ServiceAxa Assistance Argentina Aug 2013 - Mar 2016Greater Buenos Aires, ArgentinaField: Home Insurance for the whole of Spain. Quality Control/Customer Service • Identified customer issues• Improved customer experience• Standardized communication processes • Researched and managed complicated accounts• Assisted upper management -
Communications Adviser Of The Collective Intervention PlanHospital San Cristobal Sep 2009 - Feb 2012Bogotá D.C. Area, ColombiaCOMMUNICATIONS ADVISER FOR THE COLLECTIVE INTERVENTION PLAN • Development of promotion andprevention activities to strengthen the necessary media around improving health and self-care for individuals,families, communities, and society asa whole.• Assembled a multidisciplinary planningteam.• Stated preliminary behavioralobjectives.• Planned and conducted formativeresearch.• Invited feedback on formative research • Analyzed, prioritized, and finalized behavioral objectives• Segmented target groups.• Pre-tested behaviors, messages, andmaterials.• Wrote Strategic Implementation Plan. •A conducted pilot test, and revisedStrategic Implementation Plan.Health Promotion Campaign:• Identified target audiences, partners, and champions.• Planned and implemented exhibits, panel discussions, and photo competitions.• Prepared materials - using their local language where possible.• Developed media strategy/prepared media materials.• Structured a plan to monitor and evaluate activity/media pick-up. • COMMUNITY TELEVISION OF SUR CHANNEL 10 Producer and presenter of the community television program on health.
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Executive Producer And Content WriterStand Producciones. Nov 2010 - Aug 2011Bogota,D.C., Capital District, ColombiaExecutive Producer and Content Writer • Scheduled client meetings • Determined worker and equipmentrequirements• Set budgets, wrote scripts, organizedlogistics, set deadlines• Communicated with the team• Produced corporate video• Generated ideas for programs andpitched commissions• Found stories that connected, engaged,and entertained
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Journalist, Producer And PresenterTv Col Aceste Jun 2010 - Apr 2011Bogotá D.C. Area, Colombia• Researched and developed content, selecting the audio and images, andcontacting potential contributors and interviewees. • Introduced reporters and offered commentary on various events,sports, news, and other programs to the public. • Contributed to and made use of an archive of audio resources.• Developed content, writing material forscripts, bulletins, and links.• Responded to audience feedback
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Communications ManagerHospital Pablo Vi Bosa Jun 2000 - Dec 2002Bogota,D.C., Capital District, Colombia- Developing effective corporate communication strategies - To manage internal communications (memos, newsletters etc.) - Draft content (e.g. press releases) for mass media or company website - Organize initiatives and plan events or press conferences - Liaise with media and handle requests for interviews, statements etc. - Foster relationships with advocates and key persons - Collaborate with marketing professionals to produce copy for advertisements or articles - Perform “damage control” in cases of bad publicity - Facilitate the resolution of disputes with the public or external vendors - Assist in communication of strategies or messages from senior leadership
Alexandra Giraldo Jiménez Education Details
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Communications Adviser And Journalist -
Marketing -
Smart Steps Business -
Scrum Fundamentals -
On Line CourseAdvanced Community Manager -
English Employment
Frequently Asked Questions about Alexandra Giraldo Jiménez
What is Alexandra Giraldo Jiménez's role at the current company?
Alexandra Giraldo Jiménez's current role is Communication Advisor and Journalist.
What schools did Alexandra Giraldo Jiménez attend?
Alexandra Giraldo Jiménez attended Universidad De Manizales, Universidad Externado De Colombia, Te Wānanga O Aotearoa, Educacionit, On Line Course, Te Wānanga O Aotearoa.
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