• Full operational set-up and maintenance coordination of Blueground properties (furnishing, supplies, services, etc) according to brand style and guidelines• Work with the central design team on the implementation of large design initiatives• Style and manage the photoshoots of the new apartments to ensure spaces look perfect based on Blueground's photoshoot guidelines• Drive down operational costs and constantly improve processes, while upholding Blueground's quality standards• Liaise, manage and negotiate with contractors, vendors and external business partners ensuring that our guests enjoy high standards of client experience• Manage the city inventory of furniture, consumables, and linens, optimizing safety stocks and reporting furniture malfunctions to the Design and Supply Chain teams• Partner with cross-functional support teams in improving the efficiency and effectiveness of guest experience services• Manage timely data collection to update operational metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service• Manage the team of Guest Operations Specialists and Operations Admin Operations by leading their onboarding process, managing day to day operations, and providing continuous feedback

• First point of contact for all real estate agents and guests, both in-person and virtually (telephone and e-mails);• Handles conference room reservations;• Responsible for various financial tasks: inputs of incoming and outgoing checks in internal system, verification of compliance beforepayment of commissions, and helps Market Center Administration upon request);• Places orders and handles inventory of office supplies;• Communicates with outside vendors: appointments, quotes, contracts, invoices, and day-of management.Additional responsibilities and Project Management:• Handles miscellaneous operational activities and manages projects such as organizing events for the brokerage from start to finish.

• Responsible for the sale of room blocks and event spaces. Put together detailed written contracts to meet sales and revenue goals;• Client satisfaction: built and maintained relationships before, during, and after event;• Sales enablement strategy based on analysis and evaluation of market trends, customer portfolios and account performance;• Identification of revenue opportunities within scope of responsibilities while realizing up-selling opportunities.Additional responsibilities and Project Management:• Accounting: handled invoices, maintained checkbook and budgets, and filed accruals for the Sales and Marketing department;• Project management: implementation of new Delphi software for the hotel coordinating with developers, headquarters, trainer and team.

• Primary sales contact for existing and prospecting clients, constantly providing professional and friendly customer service;• Provided administrative support to the department’s Managers and Directors including but not limited to qualifying leads and answering RFPs, creating contracts, Turnovers and Group Resumes. Led weekly inter-department meetings to present Group Resumes;• Managed the department’s accounting, checkbook, budgets, inventories and orders and created numerous financial and productivity reports for the Executive Committee, for Headquarters and for the owners.Additional responsibilities and Project Management:• Project Management: implementation of the new ALL (Accor Live Limitless) Meeting Planner loyalty program and training team;• Put together reference material such as a sales guide and calendar of events.

Hôtel de Paris Monte-Carlo *****• Supervised, coached, trained, mentored and counseled 70 housekeepers & 10 Housemen, providing open communication and feedback;• Performed daily inspection of all guest rooms and public areas to ensure highest standards were met;• Ensured Lost and Found items were logged and stored securely, handled inquiries;Significant accomplishments and Project Management:• Project Management: part of the housekeeping leadership team coordinating deep cleaning and re-opening of hotel during extensive $280Mil renovation;• Was part of the team responsible for training new hires in order to maintain the hotel’s numerous awards and to obtain Forbes Travel Guide Five-Star Award (first hotel in Monaco and second of the French Riviera to obtain this distinction).

• Assisted and acted as Housekeeping Manager when Housekeeping Manager was not present. Was part of the Weekend Manager-On- Duty rotating schedule replacing General Manager when not present;• Supervised, coached, trained, mentored and counseled a team of 40 people including Housekeeping Supervisors, Housemen, Room Attendants and Turndown Attendants, providing open communication and feedback;• Guest room and public areas daily inspections to ensure highest cleanliness standards;• Forecast analysis in conjunction with market trends to predict hotel occupancy and determine staffing and inventory requirements;• Responsible for daily, monthly, and quarterly administrative tasks: scheduling, payroll, accounting, budgeting, inventories, orders, log of lost and found items;• Hire staff and perform annual performance reviews;• Participated in creating action plans to improve Employee Engagement and audit scores.Additional responsibilities:• Member of the Employee Engagement and Satisfaction Committee electing Ambassador of the Month and Manager of the Quarter.• Champion of Accor’s Women At AccorHotels Generation (WAAG – now called RiiSE) initiative, promoting women in leadership positions within AccorHotels.

During hotel renovation and re-branding from a Wingate by Wyndham to a Home2 Suites by HiltonOverseeing Front Office, Housekeeping, Laundry, Breakfast and Engineering departments.• Acted as Manager On Duty when the General Manager was not present;• Responsible for daily administrative and operating tasks and for their monthly and quarterly analysis: budget, inventory, payroll and forecasting. Used Excel reporting by integrating multiple internal systems to identify productivity and cost saving opportunities;• Helped General Manager on a daily basis with management of housekeeping, maintenance and breakfast teams;• Supervised and trained the hotel’s employees (front office, housekeeping, laundry, maintenance, breakfast attendants);• Reinforced guest satisfaction, making it a priority;• Led daily meetings.Significant accomplishments and Project Management:• Put together the hotel’s Material Safety Data Sheets.• Project Management: actively took part in the renovation and rebranding of the hotel by providing operational support to the General Manager, managing company, owners, hotel chains, and contractors.

During hotel renovation and re-branding from a Wingate by Wyndham to a Home2 Suites by Hilton

Miami Airport Marriott, Miami, Florida (January 2015 – April 2015) - Full Service – 367 roomsResidence Inn by Marriott, Melbourne, Florida (January 2014 – December 2014) - Extended Stay – 133 rooms• Performed all Front Desk duties, including maintenance of Hotel Gift Shop and of The Market (convenience store)• Worked as At-Your-Service Agent/PBX operator and took In-Room Dining orders. Significant accomplishment:• Was the agent who enrolled the most guest in loyalty program at two occasions.• Created the Front Desk Associate Training Manual for new hires and successfully trained new hires and interns.

Hotel Operations Summer InternHousekeeping and Public Area Coordinator/Supervisor:• Supervised guestroom attendants, housemen, guest request runners, and public area attendants representing 15 floors and 500 rooms daily;• Guest room and public area inspections, ensuring highest Hyatt cleanliness standards;• Housekeeping office work: phones; stocks, communication with other departments;• Cross Training: Front Office, Sales, Convention Services, Meeting Concierge, Room Operations.

Summer Job - Information Department at the Monaco Government and Convention Bureau