• Proactively engage, develop, train and recruit volunteers to consistently fill essential roles that support Great Plains SPCA• Attend regular community events to promote Great Plains SPCA and attract volunteers.• Schedule, manage and lead community group requests from corporate, school and scout organizations• Lead and manage tour groups and individual volunteers in collaboration with other Great Plains SPCA teams• Deliver communications to provide news and procedural changes… Show more • Proactively engage, develop, train and recruit volunteers to consistently fill essential roles that support Great Plains SPCA• Attend regular community events to promote Great Plains SPCA and attract volunteers.• Schedule, manage and lead community group requests from corporate, school and scout organizations• Lead and manage tour groups and individual volunteers in collaboration with other Great Plains SPCA teams• Deliver communications to provide news and procedural changes to volunteers and fosters including weekly newsletter• Become subject matter expert and lead administrator of the Great Plains SPCA volunteer software platform. Manage all administrative duties for our CRM.• Handle conflict resolution as needed and involve Leadership as appropriate • Create digital reports to track data and provide thorough analysis of the program that includes wins and challenges and ways to continue to improve the program Show less

• Assess the training and organizational development needs within home delivery.• Participate in the development of training programs and prepare training related materials.• Provide leadership within the classroom or virtual classroom environment.• Develop and manage online training tools and materials.• Mentor and act as a resource to others.• Managing multiple projects to completion.• Trained 107 pharmacy clerks and technicians in the last 12 months.

October 2020 – September 2021• Enter prescription data and verify appropriate and accurate contact information for patients, coordinate with pharmacists and doctor's offices to resolve claims issues, process prescriptions (from intake to order completion), and resolve customer issues; ensuring accurate information is provided.• Chosen by management to travel to North Carolina Aug 2021 for 4-weeks to train a new hire class at a recently created location.• Assist and support the… Show more October 2020 – September 2021• Enter prescription data and verify appropriate and accurate contact information for patients, coordinate with pharmacists and doctor's offices to resolve claims issues, process prescriptions (from intake to order completion), and resolve customer issues; ensuring accurate information is provided.• Chosen by management to travel to North Carolina Aug 2021 for 4-weeks to train a new hire class at a recently created location.• Assist and support the training department with new hire classes. Show less

• Manage the Small Animal Adoptions Department• Utilize Windows to maintain foster information, as well as using Windows for high-scale seizures to keep record of 200+ animals.• Manage the Parvovirus Ward• Utilize Windows to maintain records for parvovirus program to record animal intakes as well as analyzing information and using said information to create Geo-Maps for organizations to use for outreach and education.• Manage the Lost & Found Program• Oversees the Lost &… Show more • Manage the Small Animal Adoptions Department• Utilize Windows to maintain foster information, as well as using Windows for high-scale seizures to keep record of 200+ animals.• Manage the Parvovirus Ward• Utilize Windows to maintain records for parvovirus program to record animal intakes as well as analyzing information and using said information to create Geo-Maps for organizations to use for outreach and education.• Manage the Lost & Found Program• Oversees the Lost & Found Pets Coordinator and ensures all tasks are being completed as well as offering assistance for more effective results.• Create programs to increase positive outcomes for animals in care.• Utilize Windows to organize and read data to provide better insight to the organization.• Manage the Offsite Pet Adoptions Specialist• Oversees the Offsite Pet Adoptions Specialist and ensures all tasks are being completed as well as offering assistance for more effective results.• Continued responsibility for the Rescue & Placement Program (below) Show less

• Outward facing role maintaining a positive customer experience and demonstrated ability to deal tactfully and effectively with the public.• Create and maintain partnerships with outside organizations and foster relationships that benefit both organizations.• Utilize all avenues of social media and email to find placement for special needs (severe behavior and medical) animals.

• Additional responsibilities include assisting upper management with special projects.

• Enter prescription data and verify appropriate and accurate contact information for patients, coordinate with pharmacists and doctor's offices to resolve claims issues, process prescriptions (from intake to order completion), and resolve customer issues; ensuring accurate information is provided.• Completed POET (Principles of Effective Training) Certification within 6 months of hire date.• Completed Certified Facilitator Training• Facilitated a training class December of 2017 for… Show more • Enter prescription data and verify appropriate and accurate contact information for patients, coordinate with pharmacists and doctor's offices to resolve claims issues, process prescriptions (from intake to order completion), and resolve customer issues; ensuring accurate information is provided.• Completed POET (Principles of Effective Training) Certification within 6 months of hire date.• Completed Certified Facilitator Training• Facilitated a training class December of 2017 for new hires• Chosen by management to travel to Philippines Aug 2017 for 6-weeks to assist trainers with new hire classes offshore.• Assist and support the training department with new hire classes. Show less

• Maintained over 95% survival rate.• Administered oral and injectable (subcutaneous as well as intra-muscular) medication per protocol and placed IV catheters when necessary.

• Created and maintained a Microsoft Access Database of over 2,000 lost pet reports filed by owners to match with incoming animals.

• Handled dogs of all sizes and temperaments.• Provided excellent customer service to the public.• Outward facing role maintaining a positive customer experience and demonstrated ability to deal tactfully and effectively with the public.