Alexandra Iftodi Email & Phone Number

London, England, United Kingdom

As part of the True Sales Team I manage all incoming sales inquiries as well as customer service queries, ensuring the delivery of the highest level of service. Working towards 100% occupancy across the portfolio, making sure KPI’s and targets are met, while delivering record high customer satisfaction at the point of sale, being available to our customers through multiple communication channels (including LiveChat, e-mail and phone).

London, United Kingdom

I thoroughly enjoyed my role as a Service and Sales Advisor at Unite Students as it was varied and interesting and no two days were the same. I enjoyed multitasking and the constant opportunity to grow and improve my skills as you are required to balance admin tasks, events, service and sales, whilst providing a welcoming front of house reception service. Always ready to answer questions, solve problems and keep the property running smoothly, I am happy to have been part of the Unite ethos.

Highgate, N6 5Ua

Working under the general guidance of the Manager, assisting in the smooth running of our bar area to deliver a high standard of service and customer satisfaction. Providing a visible presence to ensure that all customer requests and queries are responded to promptly and effectively.As part of the management team I have helped organise various type of events from running charity nights such as a fund raising on Red Nose Day to contacting and assisting in The Deuchars Beermat Fringe - a… Show more Working under the general guidance of the Manager, assisting in the smooth running of our bar area to deliver a high standard of service and customer satisfaction. Providing a visible presence to ensure that all customer requests and queries are responded to promptly and effectively.As part of the management team I have helped organise various type of events from running charity nights such as a fund raising on Red Nose Day to contacting and assisting in The Deuchars Beermat Fringe - a Stand Up Comedy Night the winner of which had the chance to perform in The Edinbourgh Festival. I have also taken part in various training sessions - from spirits and beer to succesfully completing a Wine Foundation Course with Bibendum, currently assisting in deciding our wine selection based on customers' profile, season and market trends. Show less

Highgate, N6 5Ua

Iasi County, Romania

Researching travel options & presenting the best deals in terms of requirements; preparing itineraries.Ensure all bookings & reservations are processed accurately. Responding to all phone enquiries promptly, courteously and in a friendly manner. Filing, photocopying and general administrative duties. Issuing tickets (through Amadeus or Travelport) and collecting payment.Up selling relevant add-ons, like insurance, excursions, currency etc. Advising on and organising visas &… Show more Researching travel options & presenting the best deals in terms of requirements; preparing itineraries.Ensure all bookings & reservations are processed accurately. Responding to all phone enquiries promptly, courteously and in a friendly manner. Filing, photocopying and general administrative duties. Issuing tickets (through Amadeus or Travelport) and collecting payment.Up selling relevant add-ons, like insurance, excursions, currency etc. Advising on and organising visas & passports. Show less

Crete, Greece

Receiving and registering guests on arrival; managing advanced bookings. Forwarding incoming mail and messages to guests.Collecting payment; providing information on other services available upon request (tour packages, rent-a-car).

Iasi County, Romania

Helping guests check in, allocating the room, assisting guests at check out, handling payments.Taking reservations, setting up business meetings.Coordinating the delivery of beverages, snacks and lunches for business guests.

Halkidiki, Greece

Erasmus Scholarship – Practical TrainingAs part of my Masters in Geography of Tourism this was a wonderful opportunity to get introduced to the experience of working in hospitality and providing customer services in a 5 star resort.

Iasi County, Romania

As part of the Credit Control Team at SCC I managed the outstanding sales balances falling due and contacted customers before the balances became overdue to confirm payments, where required I initiated proceedings to ensure outstanding debts are brought to a satisfactory conclusion.

Bachelor Of Science - Bs, Forensic Science And Technology, 1St

Activities and Societies: The Forensic Science Society Having achieved a First-Class BSc (Hons) in Forensic Science from the University.

Master'S Degree, Tourism

During my studies at the Faculty of Geography in Iasi I discovered and developed my passion for nature. As part of our practical training.

Erasmus Study Scholarship, Environmental Studies

Activities and Societies: While in Denmark I volunteered at the Student House - a venue which organised entertainment nights for students..

Bachelor'S Degree, Geography Of Tourism