Alexandra Joppe Email & Phone Number

Netherlands

I love guitars and woodworking.So, I combined them.I recently started creating home decor pieces as a way to channel my creativity.

Hilversum, North Holland, Netherlands

I manage the stream of Return requests for Wholesale Partners.This includes but is not limited to:Ensuring the correct approval levels are in place.Crediting and debiting accounts.Tracking the logistics side of the return process.X-functional communication regarding return status and credits.Building strong relationships with accounts and x-functional stakeholders.Constant process improvement.Facilitate training within Flow & Analytics.Present in cross functional webinars.Creating work instructions for the sales force.Ad Hoc cross functional facilitation and process mappingSupport tasks that include but are not limited to: Idoc management.Onboarding new hires.General returns support.Process support.Content management:Writing and managing knowledge base content.

Nike Ehq

Account operations specialist Footlocker Europe

Hilversum, Provincie Noord-Holland, Nederland

Execute operational tasks to ensure DRS orders in need of VAS ship out on time Connect with Factories, NLO’s and account representatives to solve VAS issues Support VAS entry activities in an accurate and complete order-book by monitoring VAS entry status and VAS order entry deadlines Seek best practices tools & processes and implement where applicable Communicate process changes in processes i.e. VAS manual updates Deliver service excellence to the factories, Liaison’s office and account representatives through email and phone Recurring tasks such as daily file transfers to vendor, Order book maintenance, Factory communications. Assist in Stock transfers. (communicate the upcoming transfers, run reports to determine errors and solve said errors to ensure the stock is transferred correctly and on time) Ensure operational efficiencies through operating win-shuttles (i.e. dropped styles, contract governance) Perform process analyst duties via E-forms and email. (i.e. solving process issues for AOL and CSL, escalating to PS if needed. Develop and maintain relationships with territory/account teams and with neighboring functions (Seasonal Planning/Perf Mgmt., Cat Ops, ELC, Sales, DPIM, Merch, Nike Tech) Actively engage in process analysis/identifying process opportunities. Perform efficient order management tasks, to plan and deliver Cresting orders. Execute operational tasks to maintain accurate WIP status (open orders, shipped orders, credit blocks, etc. Support order entry activities, resulting in accurate and timely dispatch to embroidery. Deliver customer service excellence to all the stakeholders through timely communication regarding complaints and requests. Assist in setting up new cresting process for other category, to start delivering cresting services to Field accounts.

Hilversum, Provincie Noord-Holland, Nederland

As a Customer Service Specialist (CSS) I am responsible for supporting in-season orderbook & returns execution for Field Accounts to enable sustainable and profitable growth for Nike. This role is accountable for working with the Customer Services team and executing daily operations and order management activities for several Field Accounts to drive success at retail. • Execute efficient order management processes to plan and deliver seasonal order books • Execute operational tasks to maintain accurate order book status (unshippables, cancel dates in the past, idocs, credit blocks, etc) • Support order entry activities resulting in an accurate and complete order book (including order acknowledgement / orderbook reconciliation processes) • Monitor key supply chain metrics regarding inventory, order book flow and coverage • Highlight product delays and communicate order book challenges • Manage (category) product launches with category coordinator and monitor product delivery dates • Deliver Customer Service excellence to the Field Accounts through quick response time via email/phone availability to questions, complaints and ad-hoc requests, according to the differentiated service model for our customers (SMD) • Provide input into shipping goal setting & tracking process for Field Accounts • Support the CSL to implement best practice tools & processes identified within the COPS and Nike departments

Hilversum

• Perform basic order management duties to ensure accurate and timely delivery.• Execute special needs situations related to new store openings, product launches and promos.• Reporting, contract management and transfers.• Communication with Stores, Territory directors and different departments via phone and Email.• Identify and solve issues related to product orders, deliveries, credit issues etc.• Recognize, support and document the characteristics of my region.• Participate in project to improve the planning process (automated order sheet)• Planning

The nature of the work is focused on the monetary affairs of the company.Reviews, analyze, reconcile, and interpret financial results in lower risk areas with business managers. Maintain a basic understanding of financial systems and data elements. Assist in the preparation of management reporting and analytical tools. Researches financial anomalies and makes corrections as necessary. Participate in the monthly financial statement close for assigned entity, division, profit center, or cost center. Monitor compliance of processes, transactions, and balances with accounting and finance policies. Process analysis: Break down of WMS files to improve understanding of the logistics/warehousing process to assist in improving said warehousing process.

Hilversum, Noord Holland, The Netherlands

• Communicate with customer to obtain a clear understanding of their wishes.• Designed logo for company.• Created business cards using Photoshop Pro X7 and Publisher.I continue to do freelance work for this company from my home.

Utrecht Area, Netherlands

• All logistics tasks including but not limited to:• Cycle counts.• Distribution.• Shipping/receiving.• Inventory planning.• Forecasting.• Database management.• Act as a liaison between system operators and planning department. • Guide and direct warehouse staff.

Amsterdam Area, Netherlands

A good challenge and new options for growth and development. I am responsible for handling the order flow of medical devices for the UK. Timely management of queries and orders.Invoicing. Credit and re-bill.Complaint handling. Managing communications with sales reps and customers regarding surgeries and product requirements. Communications with our 3PL warehouse regarding shipments, returns and credits.Communicating with our logistics and planning department regarding stock. Involved in restructuring internal processes. Proof reading training material.Translating official documents i.e. 'Terms and services'And hopefully much more in the future.

Amsterdam Area, Netherlands

Deal directly with customers either by telephone, fax or email.Respond to customer queries. Take orders and raise orders in SAP.Follow up on the order and delivery process from beginning to end.Check stock in SAP.Handle return requests and calibration or repair requests.Deal directly with the sales rep in order to maintain a happy relationship with the customer.Communicate with suppliers regarding shipping and availability.Responsible for follow up to assure timely and accurate shipping and delivery of goods.Book goods receipt to finish the order.Credit and re bill.Manage customer accounts.Keep track of red list customers to assure prompt and accurate handling of any and all wishes the customer may have.Keeping accurate records of orders and quotes

Amsterdam, Sloterdijk

In charge of the warehouse, keeping stock, incoming goods, shipping and deliveries as well as a great number of admin tasks; including but not limited to taking and processing orders, database conversion and importing of order history into the system.

Hilversum, The Netherlands

I was responsible for the entire S-Press internal logistics department. Where I created and implemented new streamlined processes for internal distribution as well as reporting and stock management.I created a communications channel in which the production planner and warehousing were able to work more productively and efficiently thus saving great amounts of time and assuring the flow of production was kept at a constant level.I also helped implement a new computer system and provided feedback to help improve the system.I trained logistics workers from different departments to work with the new computer system.General duties included but were not limited to: Receive, store, and issue materials, equipment, and other items from stockroom towarehouse.Filling of orders by properly selecting product and entering shipping information intoa computer.Keep stock list and file reports.Respond to inquiries and concernsMake distribution orders for distribution of goods between warehouses and external parties.Receive, store and distribute inventory.Tag, mark and identify material as it enters or exits warehouse.Prioritize workflow.Issue material to work orders.May direct employees in the placement and movement of inventory.Inventory Management:Checking shipping schedule and due dates as well asNon-scheduled shipping requests, filing of orders and entering information into acomputer by hand. Determining the proper packaging and preparing CMR.

Almere, The Netherlands

This was a completely new department that had no processes in place. I created processes to be used for returns handling as well as managing customer care and daily reporting.I created daily reports as well as weekly reports and reports for special projects. All these were created in Excel.All these processes were eventually implemented in all of our returns departments throughout the entire Samlerhuset group where I remained the appointed person to offer guidance through the entire process.I was responsible for managing people. Training new staff in our Norway, Finland, England and Belgium offices as well as managing temporary staffing situations when needed.General duties included but were not limited to:All mail room duties.Returns handling. Quality control.Receive, store and distribute inventory.Tag, mark and identify material as it enters or exits warehouse.Prioritize workflow.Stock maintenance such as shipping aids and packaging.Customer care:Deal directly with customers either by telephone or electronically.Order management: Place and follow up on orders until delivery with customer.Translating official communications.

Havo

Mavo