• Manage production incidents, client and user change requests, and continuous improvement initiatives, including designing and collaborating on a streamlined JIRA workflow to automate processes, reduce email communication, and track efficiency.• Rebranded and refined internal training materials on client operations and organizational practices, while developing documentation for new training programs focused on proprietary products and applications.• Researched, developed, and created strategic content for AI-related project proposals, delivering visually compelling presentations for a high-profile client to support innovation initiatives.

• Lead cross-functional team of 30 stakeholders across eight groups to identify and prioritize requirements, responsibilities, and metrics to roll out internal chatbot and improve internal search experience.• Coordinate development of award-winning company intranet reaching 40,000+ employees as Project Manager and Scrum Master, overseeing release of new features and bug fixes and managing user acceptance testing.Other projects:• Articulated 1, 3, and 5-year vision, strategy, and roadmap for privacy enhancing technology using stakeholder interviews and independent research into best practices.• Wrote user stories for pilot of Yammer and designed feedback surveys to understand and improve user experience.• Composed a product requirement document, assembled a team, and organized creation of a secure event data dashboard.• Interviewed end users and analyzed data to determine value of centralizing approvals, influencing change in existing flows.• Conducted user interviews for governance of Adobe Experience Manager.• Coded a conversational interface for the gift and entertainment policy.

• Conducted Natural Language Processing Research related to opioid use from raw Reddit data.• Analyzed gender bias in movie reviews and scripts using connotation frames.

• Owned the development of a tool enhancement with an existing Java codebase to provide more accurate and granular latency metrics for Fire TV devices from user research to design to implementation.• Provided React frontend visualization to minimize developer time seeking root cause for latency issues.• Led a Hackathon team in developing an Alexa Skill to aid incoming interns in pre-onboarding.

• Created a rule-based text categorization service to identify wishlist features from unstructured review data using ElasticSearch.• Led the design and creation of a topic aggregation service via word embeddings.• Built and trained a machine learning aspect-based sentiment analysis tool using BERT.• Constructed dashboards and led tutorials for various teams across Bose in using Kibana tools.

• Wrote automated R scripts to lint data pulled from Benchling and AWS S3 buckets and upload results to Slack, identifying over 4,500 data inconsistencies and correcting nearly 3000• Designed an R Shiny app that served as a dashboard to view overarching statistics about improperly entered data and relationships amongst data in an easily-digestible format

• Edited blog posts for Kayla's Directory, a website created to assist special needs families in VT• Revised blogs for grammatical, stylistic, and linguistic errors and fluency• Advised about blog strategy and positioning in blog posts

• Researched artists for 'one second ago' exhibition press releases• Maintained gallery's digital presence by uploading and categorizing over 100 videos from Vimeo to Wordpress, updating artsy.com and similar databases, and finding Instagram partners• Improved office efficiency by organizing calendar, press coverage, archives, and artist media digitally and physically

• Represented Dun-Well Donuts cheerfully and effectively while independently overseeing Manhattan location• Ran the register, brewed coffee, made various espresso drinks, and served customers• Managed money, cleaned, closed, and locked shop

• Instructed children ages 4-7 at a theater summer camp• Supervised children during structured activities and unstructured playtime• Resolved disciplinary and relational issues among students

• Counseled children grades K-2 at a theater summer camp• Led group activities and ensured participation of all campers• Created costume designs and choreography for final performances• Handled group and individual exercises and fostered a sense of community while instructing weekly grade 3-4 Musical Theater class• Collaborated with creatives, managed students, and organized records while assistant directing grade 8-12 Youth Musical

• Conducted market research and developed a desirable product• Ran and appeared at dozens of birthday parties and events• Guided children through various activities and communicated with guardians• Balanced a budget and donated 20% of profits to charity