Alexandra Mcmahon Email & Phone Number

Greater Boston

Supporting our agents' marketing efforts for luxury listings in the top 10% of the market in New England.

Wellesley, Massachusetts, United States

• Designed brochures, flyers, postcards, social media posts, and created videos (in InDesign, Photoshop & Premiere Pro) to help market new listings.
• Analyzed agent-specific markets and consulted on customized advertising campaigns to promote the best real estate marketing strategies.
• Facilitated communications between all parties involved in the escrow transaction; listing and selling agents, broker, closing coordinator, and asset managers.
• Created commission statements and invoices for title companies and closing attorney's.

Winchester, Massachusetts, United States

• Designed and created marketing materials (brochures, postcards, flyers, business cards in Adobe Indesign) for 40 real estate agents.
• Developed and produced monthly email campaigns/paid advertisement for current and prospective clients.
• Improved and updated websites, copy editing and increased visibility on search engines.
• Prepared market reports by collecting, analyzing and summarizing sales data.

Boston, Massachusetts, United States

• Processed forms and applications to ensure accuracy and completeness; computed and verified data, fees and payments, entered data and filed paperwork.
• Greeted students of the school, or other personnel of the college, by phone, in person or through emails.
• Resolved problems and ensured satisfactory customer service.

Boston, Massachusetts, United States

• Coordinated planned events for international student community.
• Social media marketing (Facebook, Instagram, YouTube).
• Edited, wrote and sent out email campaigns in CampaignMonitor to prospective students and clients.

Greater Boston Area

• Collected and analyzed data from previous tours to discuss possible improvements with the VP of sales
• Updated the internal platform (Share Point) with important documents, PowerPoints and pictures.
• Created PowerPoint itineraries for future travelers.

Helsingborg, Skåne County, Sweden

• Managed a high-volume workload within a deadline-driven environment. Resolved an average of 275 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).
• Referred unresolved customer grievances to designated departments for further investigation.
• Resolved customers' service or billing complaints by performing activities such as refunding money, or adjusting bills.

Helsingborg, Skåne County, Sweden

• Monitored sales activities to ensure that customers received satisfactory service and quality goods.
• Coached a team of 20 agents with weekly one-on-one coaching and mentoring to specific performance goals and metrics.
• Provided an environment that supported constructive feedback on performance
• Ability to maintain composure under the pressure of a high volume call center.

Helsingborg, Sweden

• Responsible for booking international and domestic reservations for air travel, hotel and car rentals.
• Handled customer queries and provided alternatives for customer travel in cases of emergency situations.
• Built new client relationships as well as maintained the existing ones through effective customer service.

Marketing/Marketing Management, General

Activities and Societies: President of the Multicultural Club of Bay State College President's Council Dean's List Community Organization.

English For International Students

Summer course