Alexandra Knowles Email & Phone Number

United Kingdom

United Kingdom

London Area, United Kingdom

London, England, United Kingdom

Key achievements:• Boosted NPS by 450% and response rate to over 80%, surpassing yearly targets and improving student retention.• Fostering strong relationships between departments, improving student satisfaction twofold• Successfully recruiting and training new teams, improving staff retention and professional development.• Achieved outstanding results in British Council Inspection and compliance auditsResponsibilities:• Managing year-round school operations and… Show more Key achievements:• Boosted NPS by 450% and response rate to over 80%, surpassing yearly targets and improving student retention.• Fostering strong relationships between departments, improving student satisfaction twofold• Successfully recruiting and training new teams, improving staff retention and professional development.• Achieved outstanding results in British Council Inspection and compliance auditsResponsibilities:• Managing year-round school operations and departments, including staff management and working as the Designated Safeguard Lead• Managing the HR, recruitment and onboarding of staff, performance reviews, and leading team development and CPD sessions.• Ensuring compliance is consistent with accreditation standards, company policy, and HR protocols and in accordance with Keeping Children Safe in Education 2023.• Evaluating and Improving processes and systems to streamline operations and increase productivity.• Negotiating contracts and sourcing venues for increased student events and inductions• Analysing weekly student feedback and NPS trend to optimise programs and reduce terminations.• Cultivating strong relationships and strategic partnerships with our global teams, stakeholders, and suppliers.• Managing budget spend and planning allocation across departments and upcoming quarters, reporting expenses and writing financial reports. Show less

London, England, United Kingdom

Key Achievements:• Managed a team of 9 CEL administrators to meet and exceed ECF milestone project deadlines.• Successfully designed & implemented a delivery partner operation guide to streamline processes, increase team productivity and provide clear guidance on recurring issues, overall contributing to the success of the ECF programme’s national roll out.• Planning and implementing team ‘teach’ sessions which encourages team members to share their skills in weekly workshops where… Show more Key Achievements:• Managed a team of 9 CEL administrators to meet and exceed ECF milestone project deadlines.• Successfully designed & implemented a delivery partner operation guide to streamline processes, increase team productivity and provide clear guidance on recurring issues, overall contributing to the success of the ECF programme’s national roll out.• Planning and implementing team ‘teach’ sessions which encourages team members to share their skills in weekly workshops where everyone is able to increase their skill base and learn new systems.• Prepared and supported a team of 9 with the ECF programme’s first Ofsted visit and achieved wholly positive and encouraging feedback.Key Responsibilities:• Working with the CEL Programme Managers and other colleagues to design, develop and implement administrative and management information systems that fully support the work of the ECF programme.• Providing comprehensive and high-quality administration support for all CEL professional development programmes ensuring that areas of activity are fully operational, and the staff and strands of activity are supported on a day-to-day basis. • Provide full operational support to multiple departments on any programme issues, ensuring the administration team are well supported and that all programmes are run to a high standard.• Implementing communication strategies which aid the delivery of key information in line with the ECF programme’s objectives• Coordinating national delivery partner and ECT / Mentor conferences and overseeing deadlines are met and tasks managed in a timely manner.• Leading and line management to the other members of CEL administration team by fulfilling the roles of task management and line management. This includes holding team members to account and monitoring performance and progress.• Liaising with stakeholders including schools, participants and facilitators to ensure the smooth running of CEL Professional Programmes and events. Show less

Dublin, County Dublin, Ireland

Key ResponsibilitiesActively working in the DOS role• Managing and supporting a team of 15 teaching staff, centre staff and interns.• Assigning classes, hours, and schedules, developing new processes, and observing classes to analyse teaching performance.• Conducting staff reviews and providing teacher training and monthly CPD sessions.• Interviewing teaching candidates for our current adult courses and annual junior summer program• Acting as first point of contact… Show more Key ResponsibilitiesActively working in the DOS role• Managing and supporting a team of 15 teaching staff, centre staff and interns.• Assigning classes, hours, and schedules, developing new processes, and observing classes to analyse teaching performance.• Conducting staff reviews and providing teacher training and monthly CPD sessions.• Interviewing teaching candidates for our current adult courses and annual junior summer program• Acting as first point of contact for all staff and student grievances including disciplinary matters• Conducting school reports to ensure the school consistently meets ACELS and IEM accreditation standards. • Liaising with the Director of Studies in the Waterford and management over new procedures and changing school protocols.Roles included in key responsibilities are:Academic management and operationsExams AdministratorMarketing & Events coordinator Teacher Show less

Dublin, County Dublin, Ireland

Taught multilingual classes of up to 15 adults.Led monthly CPD sessions in collaboration with the academic manager.Applied CLIL, TTT, guided discovery and multiple teaching methodologies to my classes according to the needs and levels of the learners.Planned engaging and student-centred lessons and created active learning opportunities in the classroomPrepared students for the IELTS, CAE, FCE and Trinity College ISE exams.Received excellent feedback from class observations… Show more Taught multilingual classes of up to 15 adults.Led monthly CPD sessions in collaboration with the academic manager.Applied CLIL, TTT, guided discovery and multiple teaching methodologies to my classes according to the needs and levels of the learners.Planned engaging and student-centred lessons and created active learning opportunities in the classroomPrepared students for the IELTS, CAE, FCE and Trinity College ISE exams.Received excellent feedback from class observations and peer observations.Monitored students’ progress in weekly tests and provided students with feedback.Conducted tutorials throughout the semester and monitored student goals and performance.Trained new teaching staff on class materials and implementing technology into the classroom. Show less

Dublin, County Dublin, Ireland

Assisting in product promotions, to bridge the customers to the company • Strategizing content plans that align with company strategy, value, and overall brand• Analyzing consumer data and creating recommendations on products, customers & market needs• Assisting in developing marketing plans

Dublin

• Taught large groups of teenagers and adults the Oxford English language series English File: pre-intermediate, intermediate+, upper-intermediate and advanced• Taught English phonetics, grammar, speech and conversation skills, receptive skills reading and listening, productive skills writing and speaking, with weekly material tests and end of course exams• Planned classes and scheduled feedback sessions• Organized and led student outings and out of school activities, tourist… Show more • Taught large groups of teenagers and adults the Oxford English language series English File: pre-intermediate, intermediate+, upper-intermediate and advanced• Taught English phonetics, grammar, speech and conversation skills, receptive skills reading and listening, productive skills writing and speaking, with weekly material tests and end of course exams• Planned classes and scheduled feedback sessions• Organized and led student outings and out of school activities, tourist attractions, museum visits, class picnics, art gallery visits, cafes and local restaurant hangouts.• Gave weekly exams, marking and providing bi-weekly student feedback.• Helped students with writing resumes, CV writing, and job/course applications Show less

Presidente Prudente, São Paulo, Brazil

• Improved a one-to-one student’s English proficiency level from A1 to C1.• Improved students’ results in order to help them qualify for university programs worldwide • Developed and led multiple training sessions for teaching staff, training a team of 12 teachers on methodology for the Passages 1 and 2 advanced language books. • Created and implemented an extra-curricular Cinema club to increase language learning outside of the classroom. • Designed over 500 classes for… Show more • Improved a one-to-one student’s English proficiency level from A1 to C1.• Improved students’ results in order to help them qualify for university programs worldwide • Developed and led multiple training sessions for teaching staff, training a team of 12 teachers on methodology for the Passages 1 and 2 advanced language books. • Created and implemented an extra-curricular Cinema club to increase language learning outside of the classroom. • Designed over 500 classes for multiple levels to increase learner-engagement with technology and the Cambridge textbooks, implementing new learning strategies that had not been used before with special focus on student- centered learning. • Integrated mixed media formats and international resources into class plans in order to improve classroom learning and authenticity RESPONSIBILITIES • Teaching Portuguese speaking students of all ages, large groups, and one-to-one classes applying CLIL methodology • Using teacher training and classroom techniques to manage students’ progress and encourage collaborative learning • Improving students’ confidence and speaking skills through constant encouragement, feedback techniques and support • Tailoring grammar classes to the specific needs of each student including mixed level classes Show less

Edinburgh, United Kingdom

• Organized car sales paperwork, vehicle orders, driver’s license checks, finance documents, and data storage of all administrative files.• Built strong customer relationships with showroom guests and established a great rapport with them, to ensure every guest had an excellent customer experience.• Resolved all customer complaints and queries via the switchboard, directed and handled all Peter Vardy communications and correspondence.

Edinburgh, United Kingdom

• Organized solicitor’s travel arrangements, appointments, and lunches• Implemented a time-saving filing system for contracts, wills and certificates for all legal departments• Stored, logged and removed company files using IronMountain and LawSoft databases, and closed fee earner’s accounts as required• Tracked and logged outstanding account balances and resolved these• Prepared equipment for international conference calls, organized conference rooms and materials as… Show more • Organized solicitor’s travel arrangements, appointments, and lunches• Implemented a time-saving filing system for contracts, wills and certificates for all legal departments• Stored, logged and removed company files using IronMountain and LawSoft databases, and closed fee earner’s accounts as required• Tracked and logged outstanding account balances and resolved these• Prepared equipment for international conference calls, organized conference rooms and materials as requested• Took minutes in monthly team meetings, and actively participated in training and skillset days Show less

Woking

• Organized travel, accommodation and transport for both clients and employees• Worked with multiple departments on company projects as project secretary • Created TAF documents and stored project correspondence in the company system.• Provided services for reception; answered and directed all switchboard calls and company emails • Purchased office, stationary and kitchen supplies on a monthly basis• Completed all general administration duties

Surrey

• Managed the store in absence of the manager including holiday periods• Drove a team of 6 to exceed daily store targets and achieved a percentage increase in annual sales• Dedicated overtime hours to big sale events to achieve outstanding team sales and company incentives for Area 2• Managed the rota and payroll, and assigning cover where needed• Assisted customers with queries and purchases, and provided flawless customer service to guarantee a customer return• Operated… Show more • Managed the store in absence of the manager including holiday periods• Drove a team of 6 to exceed daily store targets and achieved a percentage increase in annual sales• Dedicated overtime hours to big sale events to achieve outstanding team sales and company incentives for Area 2• Managed the rota and payroll, and assigning cover where needed• Assisted customers with queries and purchases, and provided flawless customer service to guarantee a customer return• Operated the Warehouse database to update stock control, deliveries, and implement visual merchandising updates and faulty item returns via internal couriers• Handled all payments and the opening and closing of the store Show less

Master Of Science - Ms, Literature And Modernity

Celta, Cambridge Certificate Level 5 In Teaching English To Speakers Of Other Languages, High Pass B

Bachelor Of Arts - Ba With Honors, English Language And Literature And Public Relations, 2:1

Law, Psychology, English Literature & Language And Photography

Activities and Societies: Writing and Photography

Licensed Digital Marketing Master™, Digital Communication And Media/ Multimedia

Activities and Societies: This extensive, in-depth course takes you through all the basics, helps you explore the buyer journey and stay.