Alexandra Kotsopoulos Email & Phone Number

Greater Toronto Area, Canada

Responsible for generating all marketing material.Manages a team of nine employees and ensures monthly sales targets of rental units are hit by all employees. Allocates tasks and checks work progress and accuracy for all staff. Instructs staff on new procedures and implementation of changes. Assists in the resolution of problems and trains staff in job functions and responsibilities.Increases occupancy level by maintaining a team environment and ensures staff participates in the sales process model. Responsible for organizing and planning events for residents to create an atmosphere which helps build a sense of community. Meets targeted business goals and delivery dates of various reports for the owners of the company. Conducts suite inspections to ensure all standards for new tenants moving in and that all maintenance work gets completed.Monitors construction in suites that are being built and ensures contractors are kept on schedule. Updates tenants on relevant construction that is taking place by drafting memos and hosting meetings. Approves all new applications that are submitted by prospects based on references, employment and financial eligibility. Conducts credit checks on each applicant. Proficient in Yardi Voyageur. Responsible for submitting employee payroll to the Benefits Supervisor on a bi-weekly basis.Completes all invoices and creates work orders and purchase order numbers for processing and payment. Knowledgeable in the Landlord and Tenant Board and Residential Tenancies Act as well as putting together N5, N6, N7 and N11. Prepares market surveys on a quarterly basis as well as weekly reports.Reviews and prioritizes incoming mail, processes correspondence, and initiates response.Prepares and processes various documents and reports. Drafts correspondence, composes and types letters and memoranda and replies to any inquiries. Responds verbally and in writing to enquiries and complaints from tenants, contractors or staff members.

Toronto, Ontario, Canada

•Responsible for leasing 502 rental units in a residential community.•Successfully executed the sales process model and increased new rentals by 5% for four consecutive years by exceeding and reaching monthly sales targets of residential rental units. •Generated nearly $4 million in business revenue within four years by consistently hitting sales targets. •Identified and established demographics and geographics to determine appropriate target market.•Examined current news articles for direct segmentation. •Composed and drafted communication collateral such as brochures, newsletters, flyers and memos.•Acted as a liaison to the Marketing Manager to help coordinate and implement customer retention programs such as monthly giveaways and resident Wednesday Coffee Mornings.•Increased tenant inquiries by 5% for four consecutive years through partaking in promotional events in our main office such as giving away a Smart Car and ‘Free Rent For A Year.’ •Addressed high volumes of client inquiries/complaints and implements appropriate solution procedures with respect to The Landlord and Tenancy Act.•Coordinated and executed resident appreciation events quarterly. •Promoted a competitive advantage through Customer Relations Management as the average customer retention term increased from renting an apartment for just one year to three years. •Assist with Health and Safety matters such as updating the Emergency Assistance database. •Conducted monthly property inspections to provide to the Maintenance Manager.•Generated all lease related documentation, pro-rating of rent and renewal of leases. •Performed credit checks for potential tenants and completes calculations to determine financial eligibility.•Responsible for all office administration.

Pickering, Ontario

Sales Performance•Assisted customers in the purchase process.•Met and exceeded all sales targets despite increased competition. •Educated customers about terminology, features and benefits of products in order to improve customer satisfaction and product related sales.Customer Service Management •Supported customers with questions and concerns in order to solve problems. •Managed the point of sale system as a sales associate. •Accurately processed customer transactions such as orders and returns.•Proactively recommended items needed by customers to increase customer satisfaction and improve transaction profitability.

Marketing

Activities and Societies: Participated in the Durham College Marketing Competition and placed 3rd •A metal coat hanger was given.

Education record