Alexandra Kranz Email & Phone Number

Bayreuth, By, De

Bayreuth, By, De

Bayreuth Area, Germany

- Conceptional development of document management processes and best practices- Implement document management standards within project workspaces in Microsoft SharePoint- Assist Overall Project Lead in project organization and task follow up- Create and develop project workspaces in SharePoint adapted to needs within the project and report best practices to PMO- Train and assist new or inexperienced project members in working with SharePoint

Nuremberg, Germany

During this transition period I worked as a freelance translator and successfully passed online courses about coaching practices.

Lichtenau, Bayern, Germany

Accomplishments: I successfully built a PMO together with the top management and contributed to new process standards for constant efficiency increase.Evaluated and established Microsoft Project Server.Project Manager for internal project: programming an invoicing tool interfacing with Project ServerJob description:- Assigned new projects to suitable project manager according to needed skills- Handled the complete resource management, communicated with developers, designers and consultants in direct collaboration with team leads- Made sure that standard procedures were respected equally by team leaders- Integrated new or optimized policies in project management handbook- Trained new project managers regarding the standard procedures and project management with Microsoft Project Server- Key contact for MS Project Server best practices and customization- Handled longtime project forecast as basis for the director's prioritization and decision making- Coordinator for outsourced software development to Romanian partner- Translated management presentations/concepts into English

Lichtenau, Bayern, Germany

During my time as Key Account Manager I realized that I wanted to work closer to the actual projects and learn about project management, so I transferred to the operational department.Accomplishments:Reduced workload of team leads and unitized procedures of the different teams.Job description:- Qualified, assigned and monitored support tickets and approved for invoicing- Supported team leads and project managers by unifying standard procedures- Executed quality management for software products- Translated software manuals into English- Prepared and organized meetings- Provided monthly revenue forecast to CFO

Lichtenau

Job description:- Handled offers and orders- Aquired new clients- Maintained regular communication with regular customers- Communicated with team leads concerning feasibility and time planning of new projects- Represented the company at fairs and events

Nürnberg Area, Germany

Accomplishments:- Thanks to the good network I built, including strategic and/or technical contacts at all main hotel chains/switch companies, refund claims had been solved on average 50% faster .- I was a key contact for the project of successfully building a direct booking interface between hotel.de and Accor hotels FranceJob description:- Established being single point of contact for hotel chains (e.g. Marriott, Intercontinental Hotels) and technical partners (Pegasus, Trust)- Clarified reasons for technical booking errors together with technical partners in order to receive refunds for the customers- Identified, discussed and tested possible technical enhancements to simplify and unify the technical booking process- Coordinated communication between external partners and internal software developers

Nürnberg Area, Germany

Accomplishments: Solved about 75% of the incoming support cases successfully and to the customer's satisfaction.- Treated any kind of costumer requests in German, English, French and Italian- Specialized in solving refund claims- Clarified customer requests with hotels and CRS (Central Reservation Systems) - Translated texts for the website into English, French, Italian

Paris Area, France

Accomplishments:Thanks to my organization the technicians had been able to fully concentrate on their duties, which saved them several hours per day, all paperwork had been centralized and the callers had a single point of contact who assigned every task to the right technician.- Handled communication between main office in Paris and the technicians in clinics all over France- Assisted technicians at Polyclinic "La Roseraie" with office organization and handled the repair request calls from within the clinic for 4 months- Managed office organization at a medical device repair shop: ordered spare parts, updated actual repair status, managed reception of incoming and shipping of repaired devices