Alexandra Lillback, Pmp Email & Phone Number

Dallas, Texas, United States

Houston, Texas, United States

-Created Zelle Tableau reporting environment of 9 custom snowflake dynamic dashboards by partnering with varying stakeholders, IT partners, and executives to simplify data, provide insight, and drive decisions.-Served as subject matter expert for Zelle, provided expert judgment to Anti-Money Laundering, Fraud, and IT partners on Zelle data. Presented to senior executives at monthly business reviews.-Served as a Pulse representative to engage team members and understand their concerns and needs from management and HR to then present to leadership for change.-Continuously led, coordinated, and reported on stimulus government payments by managing monthly letter delivery to members affected and creating reports to ensure compliance.

San Antonio, Texas, United States

-Designed and led the development of two new reporting databases to simplify end to end payments processing data. This effort led to department recognition in 2021 and an MVP nomination in 2022. Promoted to Business Intelligence II in 2022.-Presented to executive leadership, IT partners, teams of analysts, and to department wide meetings with over 300 people to educate on data.-Planned and managed data sharing agreements, data requirements, and engaged stakeholders to meet transaction needs. -Served as committee member for the Women in Data Science (WiDS) Conference for USAA which included creating a registration process and tracking attendees.

Assist in grading, working with students, designing projects, and writing scripts for functional programming course.

San Antonio, Texas Area

-Worked with Payments project manager to report on key performance metrics of USAA’s Bill Pay experience which helped identify how to expand the user base.-Collaborated directly with business partners to identify reporting needs and developed demographic data to identify gaps in Zelle usage which led to resolution of an error with user registration in the USAA app.-Validated and documented two external data sources which resulted in key data findings that could be resolved with the external partner.

Bachelor'S Of Science In Computer Science

French Language And Literature