Alexandra Marie Munoz Email and Phone Number

- Trained and led a team of At Your Service, front of house colleagues to support all store business functions such as customer service and support, product pick-up, returns, bill-pay, etc. in order to deliver an enhanced omnichannel customer experience.- Directed strategies in leading and successfully managing functions across the Store's organization concerning the Digital customer, general administration, facilities logistics, safety, and store's hiring, expenses, budgeting and payroll operations. - Drove the initial sourcing, hiring, onboarding, and successful deployment of all tech and store-wide process initiatives.- Selected to partner with Senior level stores management to cascade new selling models and company initiatives to all store leadership across the South Florida Market. - Nominated by Southeast Regional Director of Stores to be 1 of 4 participants in the Southeast Region for the Manager National Development Program- identified as top talent across the stores organization.

- Operations & Visual Merchandising Executive rotation at the Boca Raton Town Center, prototypical location. - Led a team of 15 support colleagues in developing and executing strategy for in-store logistics and supply chain initiatives for 4 multimillion dollar families of business. Drove increase of sales and profit margin by monitoring workload processes and systems of pricing, signing, visual execution, merchandise execution, incoming receipts, and reverse logistics. - Analyzed business reports to evaluate historical business trends and develop short term and long term business strategies to improve logistics, operations, and merchandise flow. Analyzed future sales and profit trends at a micro and macro level to improve yearly impact on profit and loss. - Was selected as a mentor to onboard a new Sales and Customer Experience Executive. Was selected to assist with visual and merchandise execution for Backstage Store Openings and prototypical floor moves in over 5 Greater Miami Region store locations.

• Managed a team of 35 selling professionals across 3 multimillion-dollar departments. Researched and analyzed special reports and sales plans to determine consumer trend and develop and implement business strategies across various facets of business. Prepared sales reports providing expert analysis on customer experience and consumer trend as the store liaison for the Customer Experience and Remote Selling segments of the business. • Initiated various programs to increase participation and team engagement to improve collaboration and innovative selling techniques. Researched consumer and industry trends to tailor selling strategies per local customer needs. Led teams in creating strong relationships with key customers in order to increase brand loyalty. • Collaborated with sales teams, and executives to achieve influence and buy-in when proposing short and long-term business strategies according to the needs of each department. Presented business results and growth initiatives to regional and corporate business partners at quarterly and yearly store performance visits.

Served as a camp counselor at Camp Crestridge for Girls, a faith-based camp, to oversee over 40 fourteen-year-old girls in a period of 10 weeks, leading them in physical, emotional, mental, and spiritual growth.• Organized and executed a village activity for 90 campers in the fourteen-year-old village, and staff. Developed and led a curriculum in personal, emotional, and spiritual growth for 5 bible studies per week for campers. Demonstrated public speaking skills in leading an interactive Bible study for all campers and staff in the fourteen-year-old village.• Assisted in planning and executing various camp-wide activities for a broad range of campers aged 6-16 years old. Created purposefully unique experiences for all campers, inclusive of all ages and abilities, and taught various skills in Spanish for bilingual campers.• Found innovative solutions to deal with issues such as conflict resolution between campers, unexpected weather, and language barriers. Practiced responsibility and accountability in collaborating with staff to plan events, solve problems, maintain safety, and set a positive, energetic example.• Provided feedback and counseling for each camper during the Council of Progress regarding their experience at camp, and how to optimize their growth in interacting with people inside and outside of camp. Practiced flexibility and adaptability in handling sensitive conversations with campers, ensuring their safety, and promoting safe places and individual growth at all times.

• Served as a Product Management and Strategic Marketing Intern for Richardson Electronics (RELL), a leading global provider of engineered solutions, power grids, microwave tubes, and related laser consumables. • Presented extensive research findings of new EV market opportunities for the Power and Microwave Technologies division to product management teams and executives. Extracted information from the RELL database to analyze problems and issues within the system in order to develop efficient operational procedures when coding their websites. • Implemented the product management business plan by developing a Data Reorganization Program for the RELL websites Parametric Search Function which resulted in over 33,000 products being uploaded to the sites. Strategized a marketing plan to generate enhanced exposure to tenured and new target-markets for the division, generating bottom-line sales. Increased website traffic to key business partners by 15% for 3 of RELL’s websites (RELL Power, RELL Tubes, RELL Laser) via Google Ad Words.

• Compiled data and research to develop a hedge-fund investment business strategy and identify a target-market. Developed a marketing strategy for the initial phase and post-pilot phase of the startup. Collaborated with teams to implement the most efficient combination of operations and management practices to impact marketing, budgeting, investing, and supply demands.• Created a portfolio of marketing materials to ensure product quality across all media channels of the business. Developed draft reports of the investment opportunity of Bitcoin during its initial entrance into the market. Conveyed the importance of integrating the process and systems of Bitcoin and assembled information to implement this new system of payment to DNA Investor as a start-up corporation.