• Aid students by clarifying issues and concerns, identifying relevant policies and procedures and generating options for resolution. • Provide support to students during grievances and appeals by reviewing documents for submission, preparing students for meetings and accompanying and advocating for students at meetings. • Conceptualise, manage and deliver a suite of events, programs and projects focused on student advocacy, wellbeing and welfare. Including making venue arrangements, catering, travel and itineraries for visitors and monitoring of the budget associated with such activities by working within the constraints of Student Services and Amenities Fee regulations and University guidelines including risk assessments. • Emergency support and crisis assessment, with case management as needed• Supervision of casual staff members and volunteers in events and programs• Identify systemic issues, and collaborate within a multi-disciplinary team to move towards a resolution• Process and maintain accurate records of all finance purchases, payment requests and travel requests for advocacy, welfare, and wellbeing events, programs and projects. • Maintain comprehensive, professional records in relation to data collection, preparation of proposals and reports in relation to advocacy and events.• Support and promote compliance with relevant legislation and University policies and procedures, including equity and health & safety and exhibit good practice in relation to the same. • Support and maintain fair, ethical and professional work practices in accordance with the University Code of Conduct.• Cultural Capabilities (First Nation Australian), LGBTQIA+, LivingWorks Asist, and Work Health Safety Training

Title and Position Change

· Planning, policy writing and setting of goals for the budgeting and strategies for the portfolio· Representing the Guild to the University community on welfare issues· Monitoring of welfare rights and standards and the provision of services at the Guild and the University· Report writing on developments and needs· Maintenance, promotion and dissemination of welfare information and resources across all campuses· Encouraging, promoting, and assisting students in accessing Guild support services for welfare issues· Initiating and assisting with education campaigns on issues such as equity, counselling, advocacy· Initiating and overseeing Guild welfare campaigns across all campuses and in particular those campaigns relating to health, student finances, equity issues and transport· Consulting with students on welfare issues and ensuring their concerns are being addressed· Chair meetings, manage emails and social media management· Manage, co-ordinate and collaborate with colleagues and external companies on events and information campaigns· Health, Safety and Environment, LGBTQIA+, and Mental Health Training · Conflict Resolution

· Working with clients with mental health, addictions, and a range of sociopsychological challenges· Conducting client intake; providing agency referrals and building referral pathways for/with clients · Participating in the planning, development, management, and facilitation of groupwork, community events, and organisational services and projects· Participating in outreach, emergency relief assessments, and agency contacts · Food safety handling· Leading and mentoring volunteers· Managing Emails· Social Media Management· Manage, co-ordinate and collaborate with colleagues and external companies on events and organisational services· Critical Incident Training

· Representing the organisation at interagency forums, at QUT events, and local Brisbane schools· Encouraging, promoting, and assisting students in accessing QUT services· Presentation and campus tours to large audiences virtually and in-person· Respect and safety, and LGBTQIA+ Training

· Manage emails· Went on tours to research facilities· Produced a Rapid Research Assessment (Literature Review and Data Analysis) on how drugs and alcohol drive police demand

· Working with clients with mental health, addictions, and a range of sociopsychological challenges· Conducting client intake, interviews, and assessments; providing brief interventions, advocacy, agency referrals and building referral pathways for/with clients · Participating in the planning, development, and facilitation of groupwork including therapeutic, Lifestyle, Social and Psycho-educational groups· Participating in outreach, emergency relief assessments, case planning and agency contacts · Food safety handling· Leading and mentoring staff and volunteers· Representing the organisation at interagency forums· Significant knowledge and demonstrable practice application of infection prevention, transmission and control procedures in a community service providing direct client service delivery during a global pandemic· Provision of services and safety for staff and clients during a global pandemic in a service providing direct service delivery and open with face-to-face contact

· Serve at the counter, and handled money with either cash, credit or eftpos· Label, pack, and sort products· Clean

· Served at the counter, and handled money with either cash, credit or eftpos· Answered phone· Labelled and sorted products· Cleaned

· Served tables, food and drinks (including alcohol as I have my RSA)· Served at the counter, by answering the phones, taking orders, and finalising bills, with either cash, credit or eftpos · Cleaned

· Label, pack, and sort products· Filing· Cleaned