• Worked directly with Executive Team to launch Engineering division, comprising of 4 specialities: DevOps, Configuration, Security & UI/UX;• Oversee Engineering team of 30+ engineers, including 4 Managers, who develop and deliver innovative, high-quality solutions on the Salesforce platform for globally recognized customers;• Manage $3.6M budget for Engineering activities;• Led development & launch of Engineering infrastructure and governance practices, including Center of Excellence, optimizing DevOps processes, UI/UX Practice & Agile & Scrum framework;• Oversee delivery teams with VP Consulting to ensure cross-functional teams align on objectives, priorities, & deliverables for client work;• Participate as a member of the senior management (Executive) team. Responsibilities include developing strategic vision, operational management, opportunities for innovation, risk mitigation and methodology for success;• In collaboration with Executive team, responsible for identifying opportunities and risks for delivering Engineering services, including opportunities for innovation and risk mitigation for the businesses success;• Oversee technical aspects of Salesforce implementations for organizations in High-tech, Healthcare & Life Sciences, Communications & Media, Financial Services, and Nonprofit industries.

• Oversaw the Configuration Practice which comprised of 10+ team members including 5 departments: Salesforce Configuration, Security/Compliance, Quality Assurance, Technical Writing and Data Migration services;• Responsible for developing processes that align with, and further, corporate initiatives; Collaborated with Consulting & Development teams on identifying areas for improvement & optimization and rolling out to delivery teams;• Served as technical lead/strategist on large client accounts (Enterprise, Fortune 500 companies);• Managed project activities & budget for Configuration department;• Supported CEO with new business development opportunities within technology/development industries;• Reported directly to CTO and served on the organization’s Board of Directors.

• Led Salesforce implementations for a portfolio of globally recognized Fortune 500 companies;• Managed project budget & schedules to ensure timely delivery of project and ensure project remains in scope;Oversaw a team of developers & configurators on dozens of projects; Provided project vision, quality reviews, and guidance;• Conducted discovery sessions to understand the clients key requirements for a successful project and design & implement scalable solutions;• Architected scalable solutions based on the provided requirements to ensure timely delivery to clients; leveraged Salesforce/Pardot to execute requirements, including custom solution design and development for grant management, deploying new workflows for donor contact management and conducting data migration;• Led data analysis/ project reporting and present findings to key stakeholders.

• Define, develop, and actively manage Salesforce implementation schedules for a portfolio of nationally recognized non-profit organizations; • Project Management: Coordinate resources, prepare project teams for kickoff, ensure completion of project milestones, manage timelines, control project scope and budget;• Work directly with clients to identify key objectives and leverage Salesforce to implement scalable solutions. Execute all project requirements, including the design and development of custom workflows, deploying new instances, Apex/Java programming, and managing data migration processes;• Lead data analysis/ project reporting and present findings to key stakeholders.

• Contract/Part-time Salesforce Administrator/Consultant for multiple clients. Identified project scope/definition and outlined specifications and opportunities to maximize efficiency for the served companies;• Established, maintained and enhanced security using profiles, role hierarchies and more;• Identified recurring business/technical gaps and designed, documented, built, tested, and deployed enhancements to improve Salesforce instances using workflows and process builder;• Enhanced the users’ experience with page layouts (in classic and lightning), new buttons/fields and automated tasks/emails;• Developed dashboards and reports to monitor/communicate client's key performance indicators.

• Salesforce Administrator for the organization. Oversaw all customizations, users, and third-party integrations. Identified opportunities to enhance business processes from various teams and create objects, fields, workflows, user interfaces and more to maximize productivity;• Co-lead the Marketing & Communications team. Responsible for overall website, Salesforce administration and marketing strategies ranging from designing and distributing marketing materials to creating and deploying digital marketing initiatives. Served as internal project manager for website redesign & CRM migration teams;• Served as Sr. Program Manager for the NYS Office of the Attorney General’s Homeownership Protection Program (HOPP). Oversaw all technical operations for the program including defining the scope and specifications, developing and deploying programmatic schedules/timelines, identifying and creating key processes to ensure maximum effectiveness, and overseeing over 60 grants across NYS. Additionally, created and streamlined various mechanisms to communicate performance metrics with stakeholders, internal teams, and grantees to monitor progress and identify gaps/emerging trends. Reviewed grant budgets to ensure expenditures are allocated in adherence with predefined objectives.

• Salesforce Administrator for organization. Developed streamlined processes in Salesforce to enhance efficiencies, creating custom dashboards and reports, layouts, fields, objects, and troubleshooting issues for users;• Program Manager for two statewide programs: HOPP and the NYS Health Foundation’s Ambassadors for Coverage (AFC) program. Led and managed AFC from implementation to completion using tools (e.g. Asana and Slack) to define project scope and create/manage schedules and associated timelines for internal teams. Supervised Program Coordinator in providing technical assistance for all projects, including all communications and reviewing reports/budgets.

• Assisted Director in the management of HOPP/ AFC grants by overseeing reporting and day-to-day administration. Additionally, provided NYS Attorney General’s office with program progress reports; • Supported the Marketing & Communications team with website management, Salesforce, and marketing needs, including developing materials and creating development campaigns. Assisted with social media management and hosted trainings on how to utilize social platforms to convey our brand message to target audiences.

• Generated and researched potential funding opportunities through grant writing and other potential initiatives; • Led Community Engagement Committee, which consisted of community members and stakeholders. Held various forums and community-wide events to encourage participation and solicit feedback for various initiatives; • Increased online media presence through website and social media arenas; including SEO optimizing;• Designed various surveys and conducted analysis as needed.

Serve on the Association of Fundraising Professionals, Genesee Valley Chapter's Marketing Committee Develop initiatives to increase membershipCreate strategies to promote AFPGV

• While working with the State of Delaware, strived to prevent poverty and increase business retention in the accredited Main Street Programs.• Implemented business owners survey that measured business retention and the effectiveness of the Main Street programs throughout Delaware.• Authored, designed, and implemented a Volunteer and Policies Handbook, recently acquired by the National Trust for Historic Preservation. This Handbook will be utilized by Main Street programs throughout the nation.• Selected by Delaware Economic Development Office to fulfill Project Management Lead role for two Main Street preservation initiatives. Responsibilities comprised of creating development plans, overseeing PR materials, and recruiting volunteers.• Activities: DAVA, DANA, STAND, SECC Committee• Trainings: Volunteer Management, Grant Writing, Disability Inclusion Training for National Service, Leadership, DiSC Training, Downtown Tourism Training

• Provide unemployed Dover residents with a consistent support system and resources for learning new technology.• Assist patrons with completing applications and refining resumes.• Organize and implement mock interviews.

• Mentored children in Ithaca, NY through the Student-to-Student Mentoring Program.• Participated in activities, instituted events, and oversaw the general group’s functionality

• Approached Webster School District Board and spoke in support of the Linked Leaders project.• Participation lead to the approval of the program, which will be implemented, into the Webster School DistrictAdministration starting Fall 2011.• Linked Leaders is a program aimed at creating peer-to-peer connections in the hopes of diminishing an estranged scholastic atmosphere.