- Fielded a high volume of customer inquiries, addressing questions and concerns regarding accounts, transactions, and banking products;- Processed customer requests and transactions accurately and efficiently, ensuring all information was complete and up-to-date;- Reconciled cash drawers at the end of each shift, verifying all transactions matched system records;- Acted as a trusted advisor, identifying customer needs and recommending suitable banking solutions that aligned with their financial goals;- Resolved customer issues and complaints promptly and professionally, working diligently to find solutions that exceeded expectations;- Maintained a courteous and professional demeanor throughout all interactions, fostering positive relationships with clients;- Utilised various banking applications and systems to access account information, process transactions, and complete tasks;- Provided guidance on internet banking and mobile app usage, promoting digital banking solutions;- Contribute to a positive and welcoming branch atmosphere.- Adhered to all company policies and procedures, ensuring regulatory compliance in all customer interactions.

- International Digital Recruitment, selection, and screening;- Talent Acquisition and headhunting;- Communicating with employees to know their concerns, and assisting with the resolution of a large volume of complex employee relations cases;- Jobs posting and sourcing candidates;- Maintaining and managing electronic files;- Assisting in the development of recruitment policies and procedures;- Guiding and assisting candidates in writing a detailed CV;- Guidance and supervising Psychometric Test and Vienna Tests;- Working with candidates to answer benefits questions and assist in processing life onboard and open enrolment;- Assessor of Marlins English Language Test, including proficiency in English verbal and written, issuing digital certification;- Support and guidance for new hires with onboarding procedure, including familiarisation with life onboard the cruise ships;- Communicating effectively with professionals and employees to explain and resolve queries and concerns (via email, phone, and video communication);- Hiring process, including paperwork, medical examination, background checks, screening documents, and visa processing: US (C1/D, B1/B2 - transit and business/tourism), Canada (temporary visas), Australia (MCV and e-Visitor - transit and business/tourism), New Zealand, China (multiple entry visa), South Africa, Nigeria (multiple entry visa and work visa), Philippines (Business type), Indian (B2 – Business type), and Flag State certification (Bahamas, Bermuda, UK, Malta, Marshall Islands, Liberia);

- Assisting in the Recruitment process;- Preparation of job descriptions for different positions and elaboration of appropriate questions for potential candidates;- Organising and preparing correspondence, displaying and collecting all information;- Management of telephone calls, through complete information and consultancy regarding the processing of boarding documents, by providing professional and polite services to all candidates;- Providing information to applicants on the application process, employment policies, organisation and open positions;- Scanning, processing, and screening docs, registering candidates in the digital database;Visas processing: US (C1/D and B1/B2 type), Australia (Maritime Crew Visa and eVisitor type), China, Canada.

• Resumé screening and selection of candidates;• Documents and references verification, testing of foreign languages and professionalexperience, and electronic records;• Work with candidates to answer benefits questions and assist in processing life onboard and open enrollment;• Selection and fixing the job’s interview;• Assisting in the recruitment for the new hires;• Distribute, complete, and process paperwork for new hires as per company’s policy;• Assist in the development of policies and procedures;• Sourcing and attracting new candidates;• Coordinate and filling in the forms for new hires, collecting the documents and personaldetails, including visas, medical form;• Offering details, assistance, and familiarization until boarding;• Monthly Records of the new hires;• Other tasks received from the General Manager.