Alexandra Matuszczyk Email and Phone Number

• Analyze market trends and accommodate clients digital transformation needs.• Support clients in their improvement of business processes through Oracle solutions.• Managing customer relations and ensuring customer satisfaction as a first point of contact.• Working across the EMEA market with clients from various sectors and industries.Quarterly KPI Achievements and Awards. • FY22Q3 -127%Onboarding - MVP Award• FY22Q4 - 107%Highest number of CX opportunities• FY23Q1 - 105%Highest Pipeline - ERP• FY23Q2 - 124%Peer Recognition Award• FY23Q3 - 117%Highest Pipeline - Tech CloudHighest number of Won Deals• FY23Q4 - 183%Best Project Award• FY24Q1 - 102%Highest Pipeline - Europe

• Providing excellent customer service, global marketing solutions and technical support on a project for one of the biggest social media platforms.• Uplift revenue by providing consultative advice to small and medium-sized businesses (SMBs) tohelp them grow their businesses.• Demonstrate service value, propose tailored solutions and handle objections.• Training new joiners during onboarding and nesting period.• Providing weekly market insights through SWOT analysis to operations team.• Exceeding sales targets and overachieving KPI’s.