Remote Contractor
San Mateo, California, Us
While attending Chico State University, I worked remotely for Movoto & assisted in a number of projects across various departments.Responsibilities include:• Receiving & placing warm calls to clients (both current & potential) as well as our partner agents• Connecting clients with our partner agents via phone, email, & text message• Developing, maintaining, & building relationships between client & agent• Attended to the company voicemail by checking messages & returning calls• Single handedly manned the CustomerCare inbox for the entire company by sorting, receiving, & responding to up to 1000 emails/day[Customer Care Team]• Cold calling & scheduling website users to come in for UX/UI testing• Receiving & effectively communicating feedback about the website, our processes, our interactions, & the company as a whole• Sending out compensation for testers & participants[Product Team]• Contacting brokers, partner agents, & legal professionals via phone & email regarding long overdue payments owed to Movoto• Updating & maintaining confidential financial documents for Movoto• Assisted in settlements & claims as needed[Finance Team]• Recordings for video voice-overs, online tutorials, & company voicemails