Led a 10-person multidisciplinary team with a $2.5M+ operating budget. Served on two leadership teams and several corporate working groups, helping shape the company's digital transformation approach and overseeing a portfolio of complex initiatives, ranging from digital product enhancements to experience redesigns to tech stack modernization.Key accomplishments:• Launched and led a multi-year website modernization initiative to upgrade tech stack and improve website experiences for various audiences. Directed strategy and roadmap, secured $3M in project funding, designed governance model, led vendor selection, and orchestrated cross-functional workstreams and communications to 70+ stakeholders.• Managed digital delivery portfolio for Marketing’s Customer Experience department, overseeing a mix of marketing and enterprise initiatives. Collaborated deeply with specialists and leaders across the organization on projects, such as digital components of health plan and servicing migrations, new health plan product launches, SMS channel expansion, and cybersecurity incident response.• Matured the user experience (UX) design function: co-created the UX job family, facilitated migration to a new design platform, expanded accessibility monitoring, and sponsored development of the first enterprise UI design system, leading to an alpha release that streamlined product, designer, and developer collaboration. • Drove continuous improvement of processes, standards, tooling, and training

Led $2M Digital Accelerator program, maturing digital product development function for web, portal, and mobile apps to improve quality and speed to market. Managed 23-person program team, including 5 direct reports. • Championed talent development efforts to successfully transition from traditional to agile and hybrid methods, leading to adoption of new tools and practices, with 100% of the team trained and 75% earning certification.• Launched new operating model for digital experience teams after merger of Harvard Pilgrim Health Care and Tufts Health Plan, co-leading integration across Marketing, IT, and Operations to one SAFe value stream.• Delivered redesigned Harvard Pilgrim-branded member portal navigation and dashboard experience, increasing findability by 10-30% and winning the 2021 Bronze Award from Corporate Insight, an industry research firm.• Prior roles from Jun 2021 to Feb 2022 included Product Owner and Manager, Digital Experience.

As the National Director of Technology Solutions, I advised senior management on technology investments and led the development of member engagement solutions and services. In my role, I introduced agile processes, delivered bespoke solutions for walking campaigns, and expanded the tech stack for increased efficiency and solution delivery.

• Managed over 15 technology implementations, ranging from pilots to multi-country deployments, for a portfolio of government and nonprofit clients. Delivered data collection and decision support solutions, supply chain and logistics management systems, SMS solutions, and data integration and reporting. • Served as a subject matter expert on client training to the global solutions delivery team. Seconded to country offices in Senegal and India to support professional development components of large-scale digital health projects; repurposed and developed toolkits and guides for use across projects globally. • Co-founded Dimagi Academy, an online school to upskill clients and SaaS customers on CommCare app building. Scaled usage from 0 to 70-plus countries in 4 years. Grew engagement to 450 new enrollments quarterly. Led transition from innovation initiative into core business.• Co-created the CommCare Certification program. Certified over 100 people across 35 organizations as CommCare app builders and technical support staff.

As part of a global initiative called the Education Transition, World Vision aimed to shift its educational programming from primarily focusing on access to prioritizing the improvement of literacy and numeracy outcomes while ensuring equitable access. Haiti was chosen to be a part of the first phase of this transition.In my role, I designed and led an assessment of educational programming in World Vision Haiti's areas of intervention. To gain a thorough understanding of the Haitian education landscape, the assessment team and I gathered primary data from over 500 community stakeholders across three departments (or states) and supplemented this with secondary data. The assessment provided a current-state view of the educational landscape as an input for new program design and development.

• Deployed 21 school-based computer laboratories at rural and earthquake-affected schools in partnership with local and international organizations. Increased digital access for over 400 teachers, more than 10,000 students, and their communities across 3 departments in Haiti. • Delivered an SMS-based complaint and feedback system to support project’s adherence to humanitarian accountability standards.

Funded by the National Science Foundation, NCWIT Extension Services provided consultation services to colleges and universities as they implemented systemic changes in undergraduate STEM programs, aiming to increase enrollment, retention, and graduation of women.In my role as a graduate research assistant, I designed visualizations for the 2010 NCWIT Extension Services Client Profiles project, highlighting clients' progress in promoting equitable STEM education and opportunities at their universities. Additionally, I provided administrative support to the Academic Alliance Recruitment and Engagement team, which was responsible for identifying and nurturing relationships with colleges and universities.