Alexandra M. Socorro R. Email & Phone Number

Buford, Ga, Us

Miami, Florida, Estados Unidos

• Developed and implemented customer service policies and procedures , ensuring consistent and efficient customer interactions, leading to improved satisfaction and retention.•Designed and optimized customer journeys across multiple marketing channels , including direct mail, SMS, email, and web notifications, enhancing engagement and customer experience.•Enhanced testing capabilities and adopted best practices, leveraging new developments to continuously improve customer experience.•Analyzed and visualized customer data, providing deep insights into customer behavior and preferences to drive informed decision-making.

Madrid, Comunidad De Madrid, España

Customer Success Manager of Spain, United Kingdom, France, Italy, Germany, USA and Latam.* Support customers in their transition to be fidelized* Bridge the gap between sales and customer support* Ensure customers get fast time-to-value* Keep clients engaged and regularly using products* Build customer loyalty and reduce churn* Keep a "high-level view" of the entire support process* Advocate for customers* Resolve customer issues

Madrid, Comunidad De Madrid, España

Doofinder is a Saas company that developed the best internal site search for e-commerce in 2011. • E-commerce search specialist. • E-commerce search engine optimization to increase traffic on website with top rank on search engine.• Understanding of the concepts of marketing and sales.• Costumer’s decision journey, brand positioning, shopping mission, ROI, conversion, price elasticity.• User Experience and Information from out product principles.• Manage of web technologies.• Service with partners as: Shopify, Prestashop, Woocommerce, Bigcommerce, Magento.

Madrid, Community Of Madrid, Spain

The University of Chicago commercial and academic advisor focused in client satisfaction and support. •Sales and advice of academic products from top-level North American universities.•Conceptualize and execute innovative business development ideas to drive revenue growth.•Achieve and exceed set revenue targets.•Consistently provide service excellence for clientele.•Establish and enhance rapport with new and existing clientele.•Plan and project manage training programs.•Work cohesively with trainers and stakeholders to achieve overall business goals.• Multiskill manager in click to call multichannel campaigns• Compliance with the sales objectives established in the strategic and organizational plan.• Advice and enrollment of students from major international universities.• Follow-up of leads throughout the counseling, admission and enrollment process.

Arona, Canarias, España

Specialized in providing an excellent customer service. Event planning abilities. Catering specialist. Organizational skills. •Plan event from start to finish according to requirements, target audience and objectives.Come up with suggestions to enhance the event’s success•Prepare budgets and ensure adherence Source and negotiate with vendors and suppliers.•Be in charge of hiring personnel (DJs, waiters etc.)•Coordinate all operations.•Lead promotional activities for the event.•Supervise all staff (event coordinators, caterers etc.)•Approve all aspects before the day of the event.•Ensure event is completed smoothly and step up to resolve any problems that might occur.•Analyze the event’s success and prepare reports.

Barcelona, Catalonia, Spain

•Ensure that all dishes are cooked well and presented in an aesthetically pleasing way.•Oversee food preparation, checking that all kitchen staff are performing their duties.•Monitor equipment quality and order new equipment as needed.•Help the restaurant determine how much food and supplies need to be ordered.•Present dishes and explain it’s history.

Venezuela

Event organization, client satisfaction, catering planning. Dinning services, art auctions, attentive to details and perfectionism in service provided. •Event planning, design and production while managing all project delivery elements within time limits.•Liaise with clients to identify their needs and to ensure customer satisfaction.•Conduct market research, gather information and negotiate contracts prior to closing any deals.•Provide feedback and periodic reports to stakeholdersPropose ideas to improve provided services and event quality.•Organize facilities and manage all event’s details such as decor, catering, entertainment, transportation, location, invitee list, special guests, equipment, promotional material etc.•Ensure compliance with insurance, legal, health and safety obligations.•Specify staff requirements and coordinate their activitiesCooperate with marketing and PR to promote and publicize event.•Proactively handle any arising issues and troubleshoot any emerging problems on the event day.•Conduct pre- and post – event evaluations and report on outcomes.•Research market, identify event opportunities and generate interest.

Maracaibo, Zulia, Venezuela

Academic advising. Sponsoring scholar events and giving the importance to educational institutions and learning née languages. •Keep up with registration deadlines and help make sure students register on time.•Assist students with any changes in their course of study.•Recruit and Enroll Individual Students.•Contact all marketing driven leads via phone and email to establish interest and set face-to-face appointments.•Conduct in-person interviews/appointments.•Follow up with all appointments regarding submissions of applications.•Assist with VISAS paperwork and submission.

Maracaibo, Zulia, Venezuela

•Present, promote and sell products/services using solid arguments to existing and prospective customers.•Perform cost-benefit and needs analysis of existing/potential customers to meet their needs.•Establish, develop and maintain positive business and customer relationships.•Responding promptly to customer inquiries.•Communicating with customers through various channels.•Acknowledging and resolving customer complaints.•Knowing our products inside and out to answer questions.•Processing orders, forms, applications, and requests.•Keeping records of customer interactions, transactions, comments, and complaints.•Communicating and coordinating with colleagues as necessary.

Postgrado De Diseño De Experiencias Y Digital Customer Experience, Customer Success

Master'S Degree, High Cuisine, Masters Degree In High Cuisine, Restaurants & Hospitality

Leadership Programme

Diplomatura, English

Oxford English Certificate American government

International Chef, Culinary Arts/Chef Training, International Chef Degree

Licenciatura, Public Relations, Advertising, And Applied Communication

Bachillerato En Humanidades

Customer Experience Executive Programme, Customer Service Management