Alexandra Parr Email & Phone Number

Minneapolis, Mn, Us

Minneapolis, Minnesota, United States

Greater Minneapolis-St. Paul Area

Greater Minneapolis-St. Paul Area

Minneapolis, Minnesota

Greater Minneapolis-St. Paul Area

Greater Minneapolis-St. Paul Area

As a Senior Financial Analyst with excellent communication skills on assignment in the medical device industry, I am passionate about process improvement and have both created and streamlined processes for my clients. This includes developing forecasting and budgeting models, reporting on actual results, managing expenses for multiple departments, providing ad hoc reporting for various departments and levels of management, and analyzing trends to support operational decision-making.• Assist with acquisition integration including: - Reconciling monthly revenue and expense data prior to upload into purchaser's systems and working with key resources on both sides to resolve variances. - Developing integrated reporting across buyer's and seller's data to provide clear picture to management. - Documented processes for integrated reporting• Gather, condense, and analyze raw data from multiple systems to determine trends and measure performance; prepare presentations of results• Prepare, analyze, and reconcile P&L data across multiple reporting systems• Develop and manage complex models for revenue and expense forecasting and budgeting • Design queries for data mining of client’s SAP database using Business Explorer interface• Run Ad Hoc reporting from Hyperion Essbase using web-based templates as well as Smart View free form queries• Partner with department managers to determine budget needs and develop processes to track and manage expenses• Perform month-, quarter-, and year-end general ledger activity as needed using accrual accounting practices

• Tracked and analyzed operational and sales results data from multiple internal systems by exporting to excel and using pivot tables, formulas and filters to organize data in concise, accurate formats used by sales management to highlight performance, track results and pinpoint areas for improvement• Collaborated on nation-wide process improvement project, which was successfully implemented generating 15% cost reductions and improved efficiencies (10 month project with 90% travel).• Trained other managers how to create, edit, and analyze Microsoft Excel reports• Partnered with Division Manager to manage and implement policies and initiatives• Earned 2006 Chairman's Award of Excellence for developing daily sales results report in Excel used by 5 divisions (and is still used)• Acted as local floor support for direct and indirect sales teams when custom sales force automation tools upgraded• Managed Administrative Support team, including hiring and firing, coaching and training, auditing accuracy, scheduling and payroll, setting goals, and delegating work.• Wrote and presented numerous process and training documents to various departments• Trouble-shot customer and system issues for sales and sales support teams• 2006 Reduced team turn-around time by 65%• Implemented processes that reduced customer authorization claims 60% the first year, and another 30% the second year.• Partnered with various departments on process improvement committees• 2009 and 2010 North Franchise had most improved claim results

Partnered with a cross-functional team charged with planning and implementation charged with increasing Marketing Consultants time with their customers, decreasing delays experienced by Marketing Consultants when resolving problems and obstacles and improving sales support effectiveness and overall efficiencies using the established Solution Center support model in place in the AT&T market. Performed research and planning activitiesGenerated master schedulesWrote and presented training materialCreated powerpoint presentationsInstalled new processes in local officesProject STAR had successful implementation across the business, and provided the efficiencies chartered.

- Assisted new Customer Service Representatives. - Provided coaching and training on systems, procedures, investigating, and negotiating. - Created and facilitated an advanced billing training class.- Improved scheduling methods through call volume analysis. - Managed available personnel resources to maximize coverage during busy times resulting in improved call center service levels. - Investigated, negotiated, and resolved customer complaints and billing issues escalated from Customer Service Representatives.

- Handled incoming customer calls in a call center environment - averaged 9 calls per hour - Investigated, negotiated and resolved customer complaints - Answered customer questions regarding products, billing, procedures, directory usage, rates, close dates, and delivery of directories. - Processed systems and paperwork related customer claims, billing corrections, and listing issues. - Notified other departments of any necessary corrections. - Maintained low average percent of revenue adjusted due to error claims while providing customer satisfaction and better than average productivity. - Received numerous individual and team incentive rewards.

- Processed all paperwork received from customer service representatives- Notified external billing vendor of necessary billing adjustments and billing issues- Noted relevant systems, and processed adjustments to internally billed customer accounts- Investigated sales' queries on delinquent accounts using numerous internal systems- Locked accounts, processed commission charge-backs, tracked checks, notified sales of delinquencies- Received numerous incentive rewards for acheiving or exceeding productivity goals- Collaborated on 1999 Minneapolis Customer Service Leadership Team, which produced a local unit mission statement and promoted effective teamwork and results improvements- Streamlined processes and created job aids for co-workers

- Edited and processed and quality checked customer orders- Handled complex order writing and account preparation- Accurately entered completed orders into mainframe database, insuring that all internal and external deadlines were met- Prepared and distributed essential forms to all appropriate internal and external contacts- Provided information to upper management which contributed to upgraded hardware and software being distributed to all operations employees

- Provided administrative support for 3 District Managers- Organized conferences, made travel arrangements, handled office correspondance, and maintained calendars- Collected data, and developed and produced financial reports on Lotus 1-2-3- Acted as liaison between store managers and district managers- Answered phones, ordered supplies, published newsletter, and checked invoices- Computerized many data collecting functions, streamlined financial reporting processes